What are the responsibilities and job description for the Care Coordinator position at Just Divine Home Care Agency?
Job Summary:
The Care Coordinator / Care Lead is responsible for overseeing and enhancing the delivery of quality in-home care services. This role is hands-on, requiring regular visits to client homes for caregiver training, care plan development, client assessments, and ongoing quality assurance. The ideal candidate is flexible, proactive, and passionate about ensuring caregivers are well-trained to meet the unique needs and expectations of each client.
Key Responsibilities:Client-Focused Responsibilities
- Conduct initial home visits to assess client needs, environment, medical conditions, personality, and lifestyle preferences.
Develop detailed, personalized care plans that include daily routines, care goals, safety measures, and client preferences.
Update care plans regularly based on client condition, feedback from caregivers/family, or observed changes during visits.
Build strong relationships with clients and families to fully understand their expectations and ensure satisfaction.
Caregiver Training & Supervision
- Conduct on-site training in clients' homes, including:
Proper bathing and personal hygiene techniques
Safe mobility assistance
Meal prep and feeding support
Engagement through meaningful activities
Housekeeping and infection control practices
Provide initial caregiver orientation for each new case.
Coach caregivers on communication style, cultural sensitivity, and behavior management aligned with client expectations.
Perform regular in-home supervisory visits to:
Observe care being delivered
Check caregiver logs and documentation
Provide immediate feedback or retraining as needed
Ensure consistency with care plan
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Care Oversight & Quality Assurance
- Monitor caregiver documentation daily or weekly to ensure accuracy, completeness, and compliance with plan of care.
Address any gaps in care delivery through retraining or performance correction.
Collaborate with the scheduling team to ensure properly matched caregivers are assigned to clients.
Be available for flexible shifts (occasional weekends, evenings, or emergency visits).
Support on-call rotation and respond to urgent client/caregiver needs.
Engagement & Activity Planning
- Recommend and demonstrate age-appropriate, client-centered activities that stimulate mental, physical, and emotional well-being.
Train caregivers on how to incorporate these activities into daily routines.
Encourage caregivers to build strong relationships and maintain a high level of companionship.
Qualifications:
- CNA/GNA, LPN, or RN certification (active and in good standing) preferred but not required.
2 years of experience in home care, caregiving supervision, or case management.
Demonstrated ability to coach and train caregivers in real-life, hands-on settings.
Excellent interpersonal skills; able to build rapport quickly with seniors, families, and staff.
Organized, reliable, and able to multitask across multiple cases.
Strong understanding of aging-related conditions (e.g., dementia, mobility issues, fall prevention).
Familiarity with documentation standards and care coordination software (e.g., WellSky, ClearCare).
Must have a valid driver’s license and reliable transportation.
Key Competencies:
- Compassionate and client-centered approach
Hands-on caregiver leadership and mentorship
Strong observational and problem-solving skills
Flexibility with shifting priorities and emergency needs
Attention to detail in documentation and follow-through
Job Types: Part-time, PRN
Pay: $20.00 - $21.00 per hour
Expected hours: 20 per week
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $20 - $21