What are the responsibilities and job description for the Customer Service Representative position at Just Solutions, Inc.?
Job Overview
We are a Technology Service provider. Do not apply if you are technically challenged and don't like computers, smartphones, and/or MFPs. If you are the goto person in your family and friends for fixing all things technical as a strong "end-user", then this is a great position for you. We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience for all clients.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services while maintaining a high level of client satisfaction.
- Handle customer complaints with empathy and professionalism, working to resolve issues efficiently.
- Perform data entry tasks to maintain accurate records of customer interactions and transactions.
- Utilize computerized systems to track and manage customer requests effectively.
- Collaborate with team members to improve service delivery and enhance customer experiences.
- Maintain up-to-date knowledge of company products, services, and promotions.
- Must have strong Microsoft Windows and Office expertise.
Experience
- Previous experience in a call center or client services environment is preferred.
- Strong phone etiquette and communication skills are essential for success in this role.
- Familiarity with data entry processes and computerized systems is beneficial.
- Ability to work independently as well as part of a team in a fast-paced environment.
- A positive attitude with a commitment to providing excellent customer service.
- Excellent computer skills required.
Can you answer these simple questions?
- What is a Firewall and why do I need one?
- How can I get my email from Microsoft?
- Which service is better, gmail or Outlook?
- What is phishing and how do I stop it?
- What is a USB device?
- Do you know how to use Zoom or Teams?
- What is malware and how do you prevent it?
Join us in delivering outstanding service to our clients while growing your career in a supportive environment!
Job Type: Full-time
Pay: $18.98 - $19.56 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Experience:
- customer service: 5 years (Required)
Ability to Commute:
- Fairport, NY 14450 (Required)
Work Location: In person
Salary : $19 - $20