What are the responsibilities and job description for the Customer Service Representative position at Swish?
A Customer Service Specialist is a professional who is responsible for handling questions, comments and complaints regarding a particular business.
Duties/Responsibilities:
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
- Performs other related duties as assigned.
Required Skills/Abilities:
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills with the ability to learn new software.
- Knowledge of, or ability to learn, product, service, or area of customer service specialization
This is not a remote role. We are located in Miami, Florida.
Salary : $57,000 - $62,000
