What are the responsibilities and job description for the Customer Service Representative position at Marketing Consultancy Lab?
Job Description
Job Description
Customer Service Representative
Location : Rochester, NY
Job Type : Full-Time
Reports to : Customer Service Manager
Job Overview
We are looking for a friendly, customer-focused Customer Service Representative to join our team. This role involves assisting customers with inquiries, resolving issues, processing orders, and providing top-notch support through various communication channels.
Key Responsibilities
- Respond to customer inquiries via phone, email, live chat, and social media.
- Resolve customer concerns and complaints efficiently and professionally.
- Maintain accurate customer records and update account information as needed.
- Provide product recommendations based on customer needs and preferences.
- Work closely with other departments to ensure smooth order fulfillment and customer satisfaction.
- Stay updated on company products, promotions, and policies.
- Meet performance targets related to response time, resolution rate, and customer satisfaction.
Qualifications & Skills
