What are the responsibilities and job description for the Customer Success Manager (CSM) position at Just Words?
As a Customer Success Manager (CSM) for Enterprise Accounts, you will play a critical role in ensuring our largest customers achieve success with Just Words. You will build deep relationships with key stakeholders, drive product adoption, and maximize customer value to foster long-term partnerships.
Responsibilities
Responsibilities
- Own the customer relationship for a portfolio of enterprise accounts, acting as their trusted advisor.
- Drive product adoption by understanding customer goals and proactively guiding them to maximize value.
- Monitor health metrics and proactively address risks to ensure high retention and expansion.
- Collaborate cross-functionally with Engineering to drive customer satisfaction and growth.
- Dive into technical & usability challenges, gathering insights to influence product roadmap and service improvements.
- Excellent communication skills
- Ability to organize tasks and deliver them on time
- Ability to understand technical requirements and deliver them to the team
- Extremely good at compiling complex results to impactful reports
- Strong ability to build relationships and influence executive stakeholders.
- Ability to manage multiple accounts with a proactive, strategic mindset.
- Experience in Customer Success, Account Management, or a related field, preferably in tech.
Salary : $40,000 - $80,000
