What are the responsibilities and job description for the Head of Operations position at JustAnswer?
About the Role
Below, you will find a complete breakdown of everything required of potential candidates, as well as how to apply Good luck.
We are on a mission to revolutionize professional services through the seamless integration of human expertise and artificial intelligence. Guided by our core values—Data-driven, Humble, Courageous, Innovative, and Lean—we aim to optimize every aspect of our business and customer interactions. This role will lead transformative change and make a meaningful impact on our organization and the industry as we become a leading AI company in the $5 trillion dollar professional services space.
What You’ll Do
As the Head of AI Operations, you will be a dedicated bold, AI champion driving the adoption, optimization, and strategic evolution of AI across all internal teams at JustAnswer. To meet our ambitious AI aspirations, we need a full-time leader with a clear mandate to accelerate AI's impact. This role will lead strategic programs, reimagine organizational practices, manage cross-functional efforts, and ensure alignment with our company’s mission and values.
Key Responsibilities
- AI Strategy and Program Leadership : Develop and implement a comprehensive AI strategy aligned with organizational goals. Lead cross-departmental AI efforts, ensuring cohesive execution and measurable outcomes.
- AI Tool Assessment and Optimization : Conduct end-to-end evaluations of AI tools in use across the organization to identify opportunities for optimization. Provide actionable insights on AI spending and the value derived, enabling data-driven investment decisions.
- Behavioral Change and Alignment : Drive organizational behavior change to foster a culture of AI integration and continuous learning. Align disparate teams to work collaboratively, breaking silos and building synergy.
- Build, Buy, or Borrow Recommendations : Assess AI tools and technologies to determine the most effective strategy for achieving organizational goals. Provide clear recommendations on whether to develop in-house solutions, purchase tools, or collaborate with external providers.
- Project Management and Execution : Oversee the execution of AI-related efforts, managing timelines, resources, and risks with precision. Regularly communicate progress, milestones, and results to stakeholders across the company.
- Champion JustAnswer Values : Embed our core values of being Data-driven, Humble, Courageous, Innovative, and Lean into all AI-related efforts. Foster a positive and inclusive work culture that drives employee engagement and empowerment.
What We’re Looking For
Desired Outcomes in the First 120-days
About Us
We are a San Francisco based company founded in 2003. Our mission is simple : we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000 doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 20 years, we have helped 22 million customers in 196 countries by answering more than 25 million questions.
Why Join the Team
With 1,000 employees, we are growing at an amazing pace. Our hiring criteria : Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!
Our JustAnswer Promise
We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.
If these things matter to you, come join the team here at JustAnswer!
Perks and Benefits
And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!
Remote From these States
Arizona, California, Florida, Georgia, Idaho, Illinois, Indiana, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Virginia, Washington, West Virginia and Wisconsin.
Pay Transparency
JustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.
Our Commitment to Diversity
At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.
LI-REMOTE
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