What are the responsibilities and job description for the IT ASSISTANT position at JusticeWorks?
FULL-TIME IT ASSISTANT - FOREST HILLS, PA
KidsFirst! In everything we do, the needs and concerns of youth and families are our fundamental concern. Our core principle is to do “whatever it takes” to help youth and families in our care achieve success. JusticeWorks provides innovative programs that identify and build on youths and families’ strengths. We create structure to positively redirect their lives. We help youth become good citizens and assist their families to resolve their problems and to be supportive of their children.
JusticeWorks is seeking a detail-oriented and tech-savvy IT Assistant to join our team. The ideal candidate will have hands-on IT experience, strong troubleshooting skills, and a passion for assisting field staff with any technical issues. This role involves providing phone and remote support, managing IT systems, and assisting users with troubleshooting hardware, software, and network-related issues. If you are a problem-solver with a passion for technology and customer service, we encourage you to apply!
JusticeWorks is an equal opportunity employer.
Why Join Us?
- Opportunity to work in a collaborative and dynamic team environment.
- Professional growth and learning opportunities.
- Hands-on experience with diverse IT systems and technologies.
The qualified IT Assistant will:
- Respond to and prioritize IT support requests via phone, email, and in-person interactions.
- Troubleshoot and resolve hardware, software, and network issues.
- Monitor and manage Microsoft Online Services (Office 365).
- Edit and update Active Directory, Group Policies, email systems, virtualization, and backups setups.
- Assist in configuring, maintaining, and troubleshooting IT systems, including laptop computers, peripheral equipment, and cell phones.
The qualified IT Assistant will have:
- Associate’s degree in Information Technology or a related field.
- 0-2 years of experience in IT help desk, technical support, or a similar role.
- Strong understanding of Windows 10, networking, and IT infrastructure.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Strong verbal and written communication skills to provide clear instructions to end users.
- Ability to manage multiple tasks, prioritize effectively, and work both independently and within a team.
- A proactive approach to identifying and resolving technical issues.
- Eagerness to learn new technologies and adapt to evolving IT environments.
- Pass all applicable clearances.
- Pass pre-employment, post-offer drug screening.
Preferred Qualifications
- Experience with phone system administration.
- Familiarity with LAN/WAN networking concepts.
- Previous experience in a customer service-oriented IT role.
The qualified Bilingual Family Services Case Manager will receive the following benefits:
- Medical, Dental, Vision and Wellness Program.
- 401K with company match.
- Company paid life insurance.
- Company paid short term and long-term disability.
- Tuition Reimbursement.
- Company paid holidays and paid time off.
- Employee referral bonus.
- Clearance reimbursement and renewal.
