What are the responsibilities and job description for the Associate Network Technician position at JW Affinity IT?
Overview
We are looking for an Associate Network Technician to assist with an infrastructure refresh project that should last for 6 months plus.
One to two years of experience as a Network Technician. May support a site or central operations team. Performs identified Move/Add/Change (MAC) activity to include all required network modifications both physical and logical. May include moving/adding connection in network closet and terminating port connections at the end location (desk/office/conference room, etc.). May include necessary changes within the switch to accommodate port activation.
Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties to include customer contact, problem identification, and research, taking corrective action, acquiring additional support, documentation, and problem closeout.
Support other network personnel as required with the installation/modification of network infrastructure and components. Support during off-hours and weekends may be required for maintenance windows and break/fix.
Monitors, controls, and isolates problems in a data communications network. Monitors all network activity. Activates/deactivates network lines according to established schedules. May perform first- and/or second-level problem determination first level is help desk. Interfaces with users and/or network vendors.
Sets up and tests a variety of systems and hardware components prior to field deployment. Analyzes failed equipment according to established methods or procedures and determine whether equipment is repairable in-house or must be returned to the vendor for repair. Performs standard repairs and tests of components or equipment that can be repaired in-house. Tests incoming repaired items from vendor to ensure that repairs were properly done. Ensure compliance with standard IT security rules and regulations
Physically install network assets (i.e. switches, routers, firewalls, network tools & testing devices) in network closets and data center network cabinets including:
- Logically configure network switches and tools/testing devices.
- Complete patching of circuits into switches.
- Perform network closet clean-up, switch port optimization, and survey work as needed.
- Operate network test equipment (layer 1-3).
- Monitor and take appropriate action from network alerts generated from management tools.
- Administer ITSM / Service Now network ticket queue. Respond, update, and close Remedy incident tickets (break/fix and service requests).
- Support network break/fix actions to restore service to customers. Meet network SLA and performance measurements.
- Provide customer interface communication skills. Take initial Tier 1 calls from customers and/or help desk.
- Administer network asset tool to help assist in data integrity.
- Administer network drawings and documentation tools.
- Ability to use a computer, email, MS word, web browser and excel
- Ability to learn basic networking skills we will teach them
- Able to lift objects 25lbs
- Customer service skills able to interact with customers
- Able to ship items in FedEx and UPS (package, tape, weigh, and send)
- Have good verbal and written communication skills
- Ability to follow instructions
- Able to plug network cables in given jacks.
- Able to inventory items and request new items when we run low
- Ability to work with a team and grow
- Looking for an individual with a positive attitude and a quick learner
- Ability to troubleshooting cabling issues
- Ability to work with small UPS units and install them
Responsibilities
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k,with matching)
- Life Insurance Plan
- PTO
- Short Term & Long-Term Disability
- Internet & Phone Allowance (for applicable roles)
- Wellness Resources (EAP)
- Pet Insurance
- Work-Life balance
- Flexible Hours
- Full-Time Permanent Positions
JW is a full-service IT Solution Provider assisting schools and private organizations with strategic and innovative IT-related projects. We take the time to learn about our clients to develop, implement, and monitor the projects to which we are contracted. JW is a certified small, woman, minority-owned business through the National Minority Supplier Development Council.
