What are the responsibilities and job description for the Customer Portal Administrator (part-time) position at JW Speaker?
Description
ABOUT THE POSITION : As our Customer Portal Administrator, you are responsible for the day-to-day management, support, and maintenance of our customer portal. You'll ensure the portal is user-friendly, secure, and operational, providing customers with a seamless experience. When customers have questions or need assistance, you'll determine user access, troubleshoot issues, and provide helpful, up-to-date content. This position is part-time (approx. 30 hours per week.)
OUR IDEAL CANDIDATE : You have 4-6 years of experience supporting an e-commerce platform or customer portal, ideally within a manufacturing or customer service environment. You're comfortable troubleshooting technical issues and improving processes to create a smoother experience for customers. You're proactive in identifying system inefficiencies, documenting best practices, and training customers, with patience and clarity, on common issues-whether it's resetting passwords, clearing cache, or understanding catalog restrictions. You thrive in a fast-paced environment and want to impact the business by building and refining processes while ensuring our customer portal runs smoothly. Lastly, you comfortable using MS Office, and having experience with ERP systems (e.g., SyteLine), and CRM (e.g. HubSpot) is helpful.
HOW YOU WILL MAKE A DIFFERENCE :
You will INNOVATE by :
- Enhancing, managing, and optimizing the portal to elevate the experience for customers, empower sales representatives, and support internal partners.
- Collaborating across departments, including IT, customer service, sales, and marketing to ensure the portal consistently meets and exceed user expectations.
- Maintaining all portal requests and providing excellent support, training, and documentation to resolve issues and ensuring all content is up to date.
- Recommending enhancements and new features to elevate the user experience.
You will EXPLORE by :
You will PERFORM by :
We offer competitive wages and the following great benefits :
Qualifications
Education High School (required)
Experience 4 - 6 years : Customer service, portal management, or a related role (required)
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
