What are the responsibilities and job description for the Retail Customer Portal Admin position at Kleen Test Products Corporation?
Kleen Test Products is in search of a Retail Customer Portal Admin at our Sunset facility in Port Washington, WI. The Retail Customer Portal Admin will work with the Retail Management Team to assist in the overall maintenance of customer specific portal requirements including collecting internal audit, product details and regulatory compliance information and other required data to update customer portals as required. We are looking for someone with knowledge of the retail products environment, ideally specific to the grocery, mass market and drugstore channels. This position has 1st shift hours Monday-Friday.
Essential Functions:
Culture
Essential Functions:
- Attend Retail meetings and communicate timelines to Quality, Regulatory, and/or Operations with regards to any requirement needs.
- Manage Retail Customer portals to ensure compliance with retailer requirements.
- Direct Communication with Retailers to obtain required documentation.
- Assist with Managing Pre-Product as well as Post-Product testing requirements.
- Work with Regulatory Compliance to obtain substantiation statements.
- Monitor KTP product changes and communicate the changes to retailers through portal changes and emails.
- Ensure KTP is compliant with specifications for retail store branded and KTP branded products.
- Monitor retail customer portals for changes to supplier requirements, share those updated requirement with the Retail Management team and ensure that the KTP information is updated appropriately in each portal. Immediately alert the Retail Management team if the new retailer requirements put any of our products in potential non-compliance.
- Assist the Retail Managers with new retail customer portal set-up and submission.
- Assist Retail Project Management to draft documents and specifications to meet retail customer requirements.
- Assist with management of change when necessary.
- Research information requests and communicate findings.
- Assist the Quality department during Trials specific to Retail products
- Any other task as assigned by Retail Management.
- An Associates Degree or 2 years in retail sales support or similar business role
- Knowledge of the retail environment, ideally specific to the grocery, mass market, and drugstore channels.
- Excellent communication skills and able to clearly articulate information needs, project status, and product details both internally and to retail customer contacts. Able to write clear and actionable business emails.
- Ability to anticipate retail customer needs and prepare/plan appropriate actions. Proactively gather the appropriate information from internal resources and avoid last minute, disruptive requests.
- Excellent analytical and organizational skills with great attention to details.
- Demonstrated excellence in Microsoft Office (Word, Excel, Access, Power Point), experience with Google Suite and Microsoft Outlook.
- Proven ability to maintain confidentiality and discretion with information.
Culture
- Safety is KTP's top priority - everyone should go home in the same condition they came to work
- KTP builds collaborative relationships that strengthen the overall work environment
- Opportunity for growth, development and advancement within each department, or across departments
- Fast-paced environment, constantly changing, and the days go by quickly!
- Comprehensive medical insurance plan and prescription drug coverage
- Comprehensive dental insurance plan
- FREE Basic Life and AD&D Insurance (company-funded & voluntary options)
- Short and Long Term Disability coverage (FREE company-funded coverage & voluntary options)
- Voluntary Life & Disability Program Eligibility
- Optional Flexible Spending Accounts (medical & dependent care)
- Prescription safety glasses cost-sharing program
- FREE financial wellness counseling and tools
- Time off for preventive care doctor appointments
- 401(k) retirement plan with employer match
- Employee Assistance Program (FREE to employees and your families)
- Paid vacation time (earn more as your seniority grows!)
- Company-paid holidays
- Nicotine-cessation aid reimbursement
- Continuing education opportunities/ Tuition Reimbursement program
- Onsite annual Health Risk Assessments
- Fitness membership discounts
- Community involvement & volunteer opportunities
- AT&T and Verizon wireless discounts
