Client Relations Coordinator

Client Relations Coordinator

Reports to: Portfolio Management Manager, Allie King & Portfolio Management

Supervisor, Hannah Feran

Location: Jacksonville, Florida (in-office opportunity)

Who we are:

JWB Real Estate Capital is not your average real estate company. JWB is staying one

step ahead by revolutionizing the industry and providing a one-stop shop for all things

real estate. Since 2006, JWB has continued to make a difference in the lives of every

individual we encounter. With these fundamentals at the forefront of every business

decision, JWB focuses on providing the best experiences for our clients, staff, vendors,

and residents.

Office Perks:

• Covered base health plan for individual teammates through FL Blue

• 100% dental coverage through Humana

• PTO

• 9 paid holidays

• Matching program to your charity of choice

• Gym membership reimbursement

• 401K matching (4.5%) program through John Hancock

• Free lunches daily

• Volunteer & team-building events throughout the year

• Personal & professional development opportunities

• Parental leave

• Flexible Schedule

• Childcare reimbursement

• Relaxed business casual work environment

JWB Real Estate Capital

7563 Philips Hwy, Ste. 208

Jacksonville, FL 32256

Office (904) 677-6777

Compensation Package:

$52,000 Base Salary

$4,000 Short-Term Incentives

= $56,000 Total Compensation

The Opportunity:

The primary focus of this role is to provide exemplary and mind-blowing customer

service to our new and existing client base. The person in this role continues to build

our customer service reputation by handling all communications related to the ongoing

property management of the home, soliciting referrals, and helping our clients with

portfolio expansion. Expectations will include above-and-beyond experiences such as

proactive service lines of communication and building a forum for client feedback.

What you are great at (Responsibilities):

• Responsible for making routine monthly proactive service calls to the client base

related, but not limited to all property management functions

- Rent, non payment of rent

- Maintenance approvals

- Lease ends/ Renewals

- Property Turn Approvals

- Rental updates

• Act as and become a trusted resource to our investors with investment and

market knowledge

• Foster a referral and repeat sales-based environment and culture, meet and

exceed referral and repeat sales goals

• Audit of accounts for monthly accounting functions

• Responsible for onboarding/ terminating all owners for management services

• Continued growth and education

• Build an incredible client experience through service channels

• All other duties as assigned by Portfolio Management Manager

What you have already achieved (Requirements):

• College Degree Preferred (Minimum 2 years); High School Diploma Required

• Appropriate Score on Predictive Index (part of JWB’s hiring process which

applicant will receive after application submission)

• Superior communication skills, collaborative with strong leadership and

interpersonal skills

• Work well in a team-oriented environment and analyze decisions with a broad

perspective

• Results-oriented team player with a high level of self-motivation

• Very analytical, quick to pick up systems, processes and learn to evaluate deals

• Highest level of personal and professional integrity and ethics

• Must be enthusiastic, creative, and able to think both strategically and tactically

• Flexibility to adapt to process changes for the betterment of client experience and

team efficiency

• Demonstrated proficiency in Microsoft Office, Google Docs, Internet applications,

and related software

• Demonstrate effective and efficient decision-making skills

Who you’ll work with:

· Our valued investor clients

· Service Team Management

· Heavy with Property Management, Sales, Construction

· 100 internal teammates

Time Commitment: 8:30a-5p Monday-Friday

Job Type: Full-time

Pay: $52,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Work Location: In person

Salary : $52,000 - $56,000