Medical Assistant-Crocker

Position Purpose: 

The Medical Assistant (MA) at Crocker Care Campus plays a crucial role in delivering compassionate, patient-centered care to people experiencing homelessness and those who use drugs. This role is embedded in a harm reduction and low-barrier healthcare setting, where flexibility, trust-building, and non-judgmental care are essential.

The MA will work in non-traditional clinical environments, including drop-in spaces, outdoor park-lets, and outreach settings, assisting with clinical tasks, patient hygiene, harm reduction support, and care coordination. This position requires a passion for working with underserved communities and the ability to provide care in a trauma-informed and culturally responsive manner.

About the Crocker Care Campus & Harm Reduction Model:

The Crocker Care Campus is a patient-centered space designed as a welcoming drop-in site for people who use drugs and those experiencing homelessness. It provides a safe, accessible environment focused on hospitality, community, and comprehensive care. Unlike traditional clinics, Crocker operates with flexibility, prioritizing low-barrier engagement and participant autonomy over rigid structures.

Principal Responsibilities: 

1. Provide patient-centered support in a non-traditional healthcare setting, ensuring accessibility and dignity in care delivery.
2. Assist with patient intake, vital signs, and basic medical history, maintaining flexibility based on patient needs.
3. Perform phlebotomy, including for patients with challenging venous access.
4. Support patients with routine hygiene needs, such as changing clothes and basic wound cleaning.
5. Engage in harm reduction practices, including distributing safe-use supplies, overdose prevention education, and connecting patients to social services.
6. Assist with rooming patients and setting up exam areas, ensuring a welcoming and safe space.
7. Maintain accurate documentation of clinical encounters and services provided.
8. Collaborate closely with an interdisciplinary team, including nurses, providers, case managers, and harm reduction specialists, to ensure coordinated, holistic care.
9. Support mobile and outreach efforts, bringing care to patients where they are.
10. Provide culturally sensitive, trauma-informed interactions, reducing barriers to care for vulnerable populations.
11. Perform other duties as assigned.

Requirements:

1. High School Diploma or GED 
2. Graduation from an accredited Medical Assistant school with a current MA certificate
3. Verification of appropriate hours in approved Medical Assistant course to perform venipuncture 
4. Current BLS certificate from the American Heart Association
5. Phlebotomy certification preferred (or willingness to train in phlebotomy for challenging venous access patients).
6. Minimum of one (1) year of experience in a clinical setting, community health experience preferred.
7. Comfort working in non-traditional clinical spaces, such as outdoor park-lets, drop-in centers, and mobile units.
8. Understanding of primary care considerations for individuals experiencing homelessness, substance use, sex work, and incarceration histories.
9. Ability to maintain flexibility in all tasks, including vital signs, patient rooming, hygiene assistance, and patient-centered care coordination.
10. Passion for providing non-judgmental, harm reduction-focused care.
11. Strong teamwork and communication skills, with the ability to work closely with a diverse, interdisciplinary team.
12. Bilingual (Spanish/English) preferred but not required.

Preferred Experience & Skills:

1. Experience in harm reduction or working with people experiencing homelessness.
2. Knowledge of trauma-informed care and de-escalation techniques.
3. Ability to adapt and provide care in high-need, fast-changing environments.

*All JWCH, Wesley Health Centers workforce members are recommended to be fully vaccinated against COVID-19.

Employee Benefits:

At JWCH Institute, Inc., we believe in taking care of those who take care of others. If you work 30 hours per week, you’ll enjoy competitive pay and a robust benefits package that includes:

• Medical, Dental, Vision
• Monthly employer-sponsored allowance for assistance with health premiums.
• Funded Health Savings Account (up to deductible) to assist with carrier-approved medical expenses.
• Paid time off (vacation, sick leave) and 13 paid holidays.
• 401(k) Safe Harbor Profit Sharing plan.
• Mileage reimbursement.
• Short- and long-term disability plans (LTD/STD).
• Life insurance policy & AD&D, and more!

Become part of a team where your work matters. Apply today and help us change lives, one patient at a time.

JWCH Institute, Inc Wesley Health Centers is an Equal Opportunity and Fair Chance Employer.