What are the responsibilities and job description for the Assistant Service Manager position at JX Enterprises Careers?
The Assistant Service manager will be the right hand to the Service Manager in the daily operations of the Service Department and in meeting strategic goals set for the branch.
Shift: Monday - Friday 7:00 a.m. - 5:00 p.m.
Pay: $70,000/yr - $85,000/yr (depending on experience)
Essential Duties and Responsibilities
- Sales and Customer Service
- Promote and sells service repairs/work.
- Devote delivering customer satisfaction to customers.
- Personnel Management
- Work with Service Manager and Human Resources to select, hire, train and develop employees.
- Provide training and guidance for various Service Department functions, as necessary.
- Supervise and mentor all employees and ensure all duties are completed.
- Process Management
- Coordinator of day-to-day paperwork flow.
- Make sure work orders are signed and reviewed with customers and jobs are billed properly.
- Coordinating reports to the Service Manager.
- Supervise Warranty operation.
- Accountable for seeing that service warranty documentation is complete for claim processing.
Competencies:
Priority Setting
Customer Service
Technical Skills
Leadership Presence
Minimum Qualifications:
- High school diploma or GED
- Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year of lead, supervisor or management experience or responsibilities.
- Strong technical knowledge and intermediate computer skills required.
- Excellent listening and communication skills
- Leadership ability, self-starter, takes charge and follows through
JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Salary : $70,000 - $85,000
