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Field Support Coordinator

JX Enterprises, Inc.
Hartland, WI Full Time
POSTED ON 2/28/2025
AVAILABLE BEFORE 5/25/2025

Job Description

Job Description

Description :

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Job Purpose :

Field support ensures that our Parts and Service Managers have the needed tools and support to navigate day to day challenges and implement and follow JX operational best practices. Field support includes, but is not limited to aiding with aging inventory (in conjunction with the Purchasing team), training new managers, creating and fostering training at the JX Parts Academy, completing audits of JX locations, ensuring adherence to best practices, and aiding in support of branch functions to ensure we’re creating positive experiences for our internal and external customers.

Essential Duties and Responsibilities :

Honor Commitments :

  • Ensure timely and accurate rollout of process changes to our Parts and Service managers, ensuring communication of new tools or process improvements.

Create Positive Experiences :

  • Initiate and maintain relationships with operations oriented leadership in the field, working with our Parts, Service and Operations Managers to implement and train on JX best practices.
  • Foster Lifelong Learning :

  • Work with key personnel to identify and develop technological or other solutions to simplify and improve the accuracy of operational processes.
  • Exhibit a Pioneering Spirit :

  • Investigate and recommend technological and process-driven changes to improve productivity and profitability within the organization.
  • Assist with Parts and Service Managers with navigating their way through operational and process challenges, reviewing and suggesting new or innovative solutions that can aid JX globally.
  • Demonstrate Good Stewardship :

  • Aid in ensuring branch locations are leveraging best practices, watching and monitoring progress through reporting and branch location audits.
  • Other Duties as Assigned :

  • Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.
  • The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

    An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

    Qualifications :

  • Bachelor's degree in Business Administration, or a related field or 7 years of experience in parts or service operations roles.
  • Strong knowledge of operations support.
  • Proficiency in Karmak Fusion, Google Applications, and advanced spreadsheet skills.
  • Excellent analytical, problem-solving, and communication skills.
  • Attention to detail and accuracy, with the ability to manage multiple priorities and deadlines effectively.
  • Valid Driver’s License
  • Ability to travel frequently to our branch locations
  • Employee Benefits : Insurance :

  • Medical - PPO and HDHP options
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with company match
  • Dental Insurance
  • Vision Insurance
  • Accident & Critical Illness Insurance
  • Group Term Life Insurance (company paid)
  • Short and Long-Term Disability (company paid)
  • Paid Time Off :

  • Paid Time Off (PTO)
  • Paid Holidays
  • Volunteer Time-Off
  • Paid Maternity / Paternity Leave
  • Bereavement / Funeral
  • Compensation :

  • 401(k) Retirement Plan with company match
  • Incentive Programs
  • Shift Differential Program
  • Tool Rewards Program
  • Safety shoe and glasses program
  • Other :

  • Employee Assistance Program (EAP)
  • Wellness incentives
  • Company paid and provided uniforms
  • Training : In-House, Instructor-Led, and Online
  • JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    Requirements :

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