What are the responsibilities and job description for the Field Support Technician - Emerald position at Komatsu?
Shape the Future of Mining with Komatsu Mining Technology Solutions
At Komatsu Mining Technology Solutions, we're not just talking about progress and innovation - we're making it happen. Our cutting-edge Modular brand solutions are powering mines worldwide, driving efficiency and sustainability in ways that seemed impossible just years ago.
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Are you a skilled Electrician / Electronics / Comms Tech/ Avionics /Auto Electrician with a Passion for Technology looking for a new and exciting opportunity in the mining industry?
We are seeking a highly motivated and energetic Electrician who can Service and Support our current Customers in the Central Queenslandregion, providing on-the-job technical assistance including Installation, fault finding and repairs of all Dispatch, Argus, Provision, Pegasys, Minecare and Digital Terrain Monitoring (DTM) systems.
This position is full-time based in Emerald, QLD. Relocation assistance is available for applicants willing and able to relocate to the area from within Australia.
What we are looking for
To succeed in this role, you will:
- Ability to analyse, troubleshoot and resolve issues as they arise.
- Ability to work autonomously and at times on remote mine sites.
- Have strong client relationship building skills.
- Be willing to travel on a regular basis, throughout Australasia as required.
- Work as part of a team fostering a positive "can do" culture with a willingness to assist other orginisational departments.
Be willing to travel on a regular basis, throughout Australasia as required.
- Delivering timely, safe, effective and efficient resolution of field-based support issues assigned by the Field Services Supervisor or Regional Support group.
- Assisting the project management team in the installation and commissioning of products as required.
- Assisting with upgrading and improvements of products as they occur.
- Identifying and engaging in root cause analysis activities to reduce the likelihood and consequences of common product issues.
- Performing timely calibrations as required and maintain records of these activities.
- Maintaining the appropriate tools an inventory to complete repair and replacement activities.
- Assist with product user training.
- Collaborates and communicates across business units within Modular to achieve goals and objectives.
- Complies with corporate Field and Deployment processes.
- Effective, efficient and accurate use of business systems including but not limited to SharePoint,Corporate Traveller, expense reporting, Zendesk support portal and Harvest.
- Maintain compliance to all legislative, Modular and customer site policies, rules, andrequirements.
- Trade Qualification as an Electrical Fitter / Electrical Mechanic or equivalent
- Proven Experience in Maintaining Electrical / Technical Systems
- Strong Diagnostic skills and the ability to trouble shoot issues efficiently.
- Commitment to safety protocols and regulations
- Effective communication skills and the ability to work collaboratively in a team environment.
- Flexibility to work on different mine sites and different Projects.
- High level of attention to detail and a strong work ethic
- Accurate Part and stock level management
- Collaborate with all levels of support for any Support issues.
- Accurately record work performed in our Zendesk Ticketing system.
- Adhere to safety protocols and contribute to a culture of safety excellence.
- Actively participate in training and skill development programs.
- Previous relevant experience installing equipment in heavy machinery.
- We Live by Our 'SLQDC' Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost
- Stay Safe: We are committed to achieving and maintaining a zero-harm workplace (Stop, Assess, Engage, Act)
- Insurance Cover: Death and Income Protection Insurances provided during your employment
- Yearly Bonus: Potential for all employees to receive a yearly bonus
- Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities)
- Work life balance: Hybrid work and 9 day fortnight options
- Uniforms: PPE uniforms and safety equipment provided
- Tool of Trade: Fully maintained trade vehicle on offer, laptop, mobile phone
- Study: Educational Reimbursements for study applicable to your role or future progression within the company
- Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply.
- We Care: Our peoples' health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.
Applications will be reviewed as they are received.
Modular Mining Systems Pty Ltd is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to gender, race, age, disability, sexual orientation, or religion.
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
