Branch Coordinator

About Us:

At JX, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.

Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.

Shift: Monday - Friday 8:00 am - 5:00 pm

Job Purpose:

Under the direction of the Operations Manager, the Branch Coordinator will serve as the primary back-up for customers both in person and via the telephone, as well as, providing critical levels of support for the parts, service, sales and lease/rental departments. With a dedication to honoring commitments, creating positive experiences, fostering lifelong learning, exhibiting a pioneering spirit, and demonstrating good stewardship, you will contribute to our mission of providing top-notch service to our customers.

Essential Duties and Responsibilities:

Honor Commitments:

• Process daily deposits, cash drawer, file invoices.
• Perform cash logs for branches and submit by 2 pm to AR cash.
• Reconcile and replenish petty cash per JX policy as needed.
• Schedule PDI ?Pre-Delivery Inspection) with shop for new trucks.
• Ensure all units are entered into P drive, Profit master, and Truck Paper with correct unit specs and correct photos.
• Perform Monthly Billing for key accounts.
• Coordinate check-in and check-out of rentals, ensuring all documents are signed and sent to the rental department.

Create Positive Experiences:

• Personally greet customers in a positive, professional manner.
• Courteously answer telephone calls for internal and external customers.
• Display poise, decorum, and confidence in an extremely fast-paced environment.
• Provide enough Trip Records along with explaining to each customer how to fill them out as well as all the necessary documentation that must be turned in as well.
• Resolve issues with rental customers (e.g., billing, missing mileage, etc.).

Foster Lifelong Learning:

• Perform other duties or projects as assigned by the Operations Manager, which encourages the acquisition of new skills and knowledge.
• Provide occasional support in the delivery of new/used units for salesmen if not present, learning the comprehensive process of sales and delivery.

Exhibit Pioneering Spirit:

• Ensure proper photos are taken and uploaded to correct locations in a timely manner for both new and used trucks, adopting new technologies or methods for showcasing vehicles.
• Conduct lot checks and take necessary follow-up actions ?Profitmaster) to ensure inventory management is innovative and efficient.
• Perform an audit of truck inventory to maintain high standards and accuracy in vehicle documentation and presentation.

Demonstrate Good Stewardship:

• Order supplies, demonstrating responsibility in managing resources efficiently.
• Process coupons and customer refunds, ensuring financial integrity and customer satisfaction.
• Enter and approve payroll for hourly branch associates and shuttle drivers, managing human resources responsibly.
• Physically inspecting and ensuring that the unit is being returned in the same condition in which it was rented, showing care for company assets.
• Ensure all rental units on the lot are “Green Tag? ready, managing and maintaining the quality of the fleet responsibly.
• Collect information on DEF ?Diesel Exhaust Fluid) if applicable, ensuring compliance and stewardship of environmental regulations.

Other Duties as Assigned:

• Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.

The above list reflects the general details necessary to describe the principal and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

• High school diploma or equivalent; Associate Degree in business administration or related field preferred.
• Strong attention to detail and organizational skills, with the ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
• Intermediate computer skills.
• Proficiency in basic computer applications, including Microsoft Office suite.
• Ability to work effectively in a fast-paced environment, demonstrating adaptability and resilience.

Employee Benefits:

Insurance:

• Medical - PPO and HDHP options
• Flexible Spending Account (FSA)
• Health Savings Account (HSA) with company match
• Dental Insurance
• Vision Insurance
• Accident & Critical Illness Insurance
• Group Term Life Insurance (company paid)
• Short and Long-Term Disability (company paid)

Paid Time Off:

• Paid Time Off (PTO)
• Paid Holidays
• Volunteer Time-Off
• Paid Maternity/Paternity Leave
• Bereavement/Funeral

Compensation:

• 401(k) Retirement Plan with company match
• Incentive Programs
• Shift Differential Program
• Tool Rewards Program
• Safety shoe and glasses program

Other:

• Employee Assistance Program (EAP)
• Wellness incentives
• Company paid and provided uniforms
• Training: In-House, Instructor-Led, and Online

JX Enterprises, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.