What are the responsibilities and job description for the Agile Project Manager/Agile Project Lead Contract to Hire role position at K Anand Corporation?
Job Details
Scope of Role:
Perform work in an Agile / Kanban team structure; good understanding of Agile principles and execution
Provide creative technology solutions utilizing sound investigative skills and analysis
Work Collaboratively with business and technology stakeholders to support Ally processes that include quarterly and annual access reviews for several applications
- Perform enhancement / sustain and vendor management work to maintain operations for 25 applications (SaaS, Ally Developed, Data Lake)
Execute problem / incident management, 2nd / 3rd level ticket management, IT compliance, and ad hoc work requests
Execute requirements development process for applying business needs to technical applications
Execute reporting & analytics using BI tools with a sound understanding of metrics / data being analyzed
Execute data management / monitoring
Proactively become an expert in current and future HR business processes / technology products
Handles the more complex internal and external end-user support issues. Work is project-oriented and actual tasks must be defined by employee. Understands company goals and practices and applies them when resolving a variety of problems. Receives only general instructions on new work. Uses judgment and creativity and sound technical knowledge to obtain and recommend solutions. May interface with senior management to convey information. Makes a commitment to ensure that a customers needs are met by taking personal responsibility for service and quality. Appreciates that how each customer views satisfaction may vary depending upon their specific needs. To the extent that it is reasonable, goes the extra mile to make sure that each individuals needs are met. Follows up to monitor satisfaction/responds to additional requests/problems quickly. Tailors the information to appeal to the level and interest of others and prepares for others questions or reactions. Assists the team to accomplish its goals beyond his/her assigned work. Outlines potential cost/savings outcomes of technology use. Troubleshoots or addresses significant limitations or problems of technology applications.
Mandatory :
BS and 4 years or equivalent. Competencies: 1)Ability to manage projects for effective customer system support 2)Ability implement quality measures and tracking 3)Ability to resolve customer related technical issues 4)Knowledge of specific enterprise wide IT platforms and applications 5)Ability to effectively communicate with customers to resolve their issues
Desired Skills: HR Technology Overview: Enable the HR organization to achieve operational excellence and portfolio goals benefitting Ally employees, global functions, and business lines. Partner closely with the business to transform the employee experience and interject Ally technology principles / standards that influence the selection and design of solutions. Includes Talent Acquisition, Employee Relations & Risk. Interfaces with senior management to provide and obtain information and build consensus regarding workstream direction, Relationship Management - Interfaces and establishes vendor relationships for technical solutions, supports / coordinates, prioritizes, and works tightly with HR customers, assures IT cross-functional team alignment for technical projects / requirements (Ex. Architecture, Enterprise Platform Delivery) SCRUM sustain, release, EAC Reviews, SOX Assessments, Risk Assessments, and Application Assessments of supported workstream applications Operational and Sustain Management - Performs sustain and operational support of all workstream applications, responsible for system/application performance and stability, Change / Incident / Problem Management, 2nd / 3rd level ticket support (ticket assignment, resolution, and closure), performing interface monitoring and optimization.
