What are the responsibilities and job description for the Outdoor Retail Specialist position at K & K Equipment LLC?
Overview:
We are seeking a skilled and customer-oriented outdoor retail specialist to join our team. As a Outdoor Retail Specialist, you will be responsible for providing exceptional customer service, managing equipment service requests, and ensuring the smooth operation of our service department. If you enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet customers and provide them with a warm welcome to our service center
- Listen to customers' concerns and accurately document their service requests
- Transmit customer service requests to the appropriate technicians or mechanics
- Provide customers with detailed explanations of recommended services and repairs
- Upsell additional services or maintenance packages based on customers' equipment needs
- Coordinate with technicians/mechanics to ensure timely completion of repairs
- Keep customers informed about the status of their equipment repairs
- Ensure accurate billing and invoicing for completed services
- Maintain a clean and organized work area
Requirements:
- Previous experience preferred but will offer onsite training.
- Excellent customer service skills with the ability to effectively communicate with customers and address their concerns
- Sales skills to effectively upsell additional services or maintenance packages
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Attention to detail and strong organizational skills
We offer competitive pay based on experience and performance.
If you enjoy providing exceptional customer service, we encourage you to apply for the position of Outdoor Retail Specialist.
Job Types: Full-time, Part-time
Pay: $30,000.00 - $35,000.00 per year
Expected hours: 40 per week
Benefits:
- Flexible schedule
Shift:
- 8 hour shift
- Day shift
Ability to Relocate:
- Little River, SC 29566: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $35,000