IT Technical Support

K&K Global Talent Solutions Inc is an International recruiting agency that has been providing technical resources in the USA region since 1993.

This position is with one of our clients in The USA, who is actively hiring candidates to expand their teams.

Role: IT Technical Support

Employment type: Contract

Technology: desktop services

Location: Richardson, TX (Onsite)

Job Description-

In this role, the support technician is responsible for end user support. This requires strong written and verbal communication skills. The agent will be expected to handle all interactions in a courteous and timely manner.

Responsibilities

• Reports to the onsite manager for their site.

• Troubleshooting and maintaining IT equipment onsite and remotely.

• IT equipment includes:

o Desktops

o Laptops

o Printers

o Fax machines, scanners

o Tablets

o Smartphones

• Responsible for:

o Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.

o Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.

o Technical maintenance activities as required by other teams and approved by manager.

Qualifications we seek in you!

Minimum Qualifications / Skills

• 2 years technical support experience or an associate degree in information systems, computer applications, or similar field.

• High level customer service experience.

• Fluent written and spoken English.

• Onsite starting day 1.

Preferred Qualifications/ Skills

• Relevant experience in the design, implementation, and administration of desktop services

• Industry recognized certifications including A , Network , ITIL, Lean Six Sigma, CCNA, etc.

• Bachelor’s or higher degree in information systems, computer applications, or similar field.

Note: Applicants for employment in The USA should possess work authorization which does not require sponsorship by the employer for a visa