What are the responsibilities and job description for the IT Technical Support Specialist position at Murray Resources?
A leading HVAC wholesale distributor of equipment, parts, and supplies is looking for a IT Technical Support Specialist for a 3-week temporary assignment
Pay : up to $35.00 / hr
Location : Grand Prairie, TX – Onsite
Type of Position : Temp
Responsibilities :
Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs.
Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution.
Provides first level application troubleshooting support to internal users, including analysis of the issue and system.
Performs preventative Maintenance for Operating Systems and Applications on PC’s, laptops, installation and maintenance of virus protection, backups, OS & application updates, etc.
Performs Antivirus Administration on personal computers (including laptops); involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution.
Submits equipment repair warranties for PC’s, printers and peripherals. Prepares and submits vendor warranty claims, parts and documentation associated with warranty
Requirements :
High school diploma or GED and 6 months to a year of technical higher education preferred.
1 years’ experience in prior IT Support role Basic printer / peripheral device troubleshooting experience.
Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc.
Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10 and Windows 11.
Working knowledge of Microsoft Office including O365
Salary : $35
