What are the responsibilities and job description for the IT Technical Support position at Tekskills Inc.?
Responsibilities
• Reports to the onsite manager for their site.
• Troubleshooting and maintaining IT equipment onsite and remotely.
• IT equipment includes:
o Desktops
o Laptops
o Printers
o Fax machines, scanners
o Tablets
o Smartphones
• Responsible for:
o Monitoring, escalating, and resolving support tickets as per defined SLA and Governance requirements.
o Ensure timely and accurate documentation is entered into the ticketing system and updates are sent to the impacted end user.
o Technical maintenance activities as required by other teams and approved by manager.
Qualifications we seek in you!
Minimum Qualifications / Skills
• 2 years technical support experience or an associate degree in information systems, computer applications, or similar field.
• High level customer service experience.
• Fluent written and spoken English.
• Onsite starting day 1.
Preferred Qualifications/ Skills
• Relevant experience in the design, implementation, and administration of desktop services • Industry recognized certifications including A , Network , ITIL, Lean Six Sigma, CCNA, etc.
• Bachelor’s or higher degree in information systems, computer applications, or similar field.
