What are the responsibilities and job description for the Front of House Manager position at K-Pot Korean BBQ & Hot Pot?
About KPOT
K-Pot offers both worlds of Korean BBQ and Asian Hot Pot.
What is Hot Pot? Hot pot is an Asian cooking method, prepared with a simmering pot of soup stock at the dining table, containing a variety of East Asian foods and ingredients. While your hot pot is simmering, ingredients are placed into the pot and are cooked at the table in front of your eyes, in a manner similar to fondue.
Korean barbecue known locally as (고기구이) gogi-gui, “Meat Roast”, refers to the Korean cuisine method of grilling meat such as beef, chicken or pork, that you prepare yourself at your table. Our menu offers an extensive selection of fresh quality meats, seafood, noodles, and vegetables for Hot Pot and BBQ experience.
The Front of House Manager plays a pivotal role in ensuring a seamless dining experience for guests in a dining environment. This position is responsible for overseeing all front-of-house operations, managing staff, and maintaining high standards of service and hospitality. The ideal candidate will possess strong leadership skills, a passion for customer service excellence, and the ability to create an inviting atmosphere for both guests and team members.
Role Overview
Overseeing all FOH operations include providing assistance for opening and closing of restaurants.
Must have an availability to work evenings and weekends. Should be extremely organized, a strong multi-tasker, an ability to coach direct reports in the moment, and have experience in reinforcing an exceptional climate of hospitality within the restaurant.
Minimum - 1 years prior supervisor restaurant experience; general overall knowledge of front of the house roles and responsibilities; ability to lead and train others
The average work week will require 55 to 65 hours a week with required weekends.
Duties
- Supervise daily front-of-house operations to ensure exceptional service delivery.
- Train, mentor, and manage staff, including interviewing.
- Ensure compliance with health and safety regulations in food service areas.
- Address guest inquiries and complaints promptly to enhance customer satisfaction and table touches.
- Maintain cleanliness and organization of the dining area, bar, and service stations.
- Knowledge of brand standards and operational procedures.
- Enforcing applicable liquor laws and responsible service guidelines.
Skills
- Strong leadership abilities with experience in managing a team in a fast-paced environment.
- Proficient in food service operations.
- Knowledge of food preparation techniques and culinary practices.
- Ability to conduct interviews and assess potential candidates for front-of-house roles.
- Exceptional communication skills to interact effectively with guests and staff alike.
- A passion for providing outstanding customer service and creating memorable dining experiences.
- The ability to create a professional and respectful relationship with team members.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Employee discount
- Paid training
Shift:
- 12 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $50,000 - $60,000
