ServiceNow Administrator

POSITION SUMMARY:

We are seeking a skilled ServiceNow Administrator with 2-4 years of experience to join our IT team. The ideal candidate will have a strong understanding of the ServiceNow platform and its capabilities, as well as experience in configuring, administering, and optimizing the platform to meet the needs of our organization.

ROLES & RESPONSIBILITIES:

Responsibilities of this role include, but may not be limited to, the following:

• ServiceNow Administration: Manage and support the ServiceNow platform, including configuration, customization, and implementation of applications and modules
• Incident Management: Troubleshoot and resolve issues related to the ServiceNow platform, ensuring minimal disruption to business operations
• Configuration Management: Maintain CMDB (Configuration Management Database) integrity and accuracy, ensuring data is up-to-date and reliable
• User Support and Training: Provide technical support to end-users and conduct training sessions to enhance their understanding and use of the ServiceNow platform
• Process Automation: Develop and implement workflows, scripts, and automation processes to improve efficiency and reduce manual effort
• Upgrade and Patch Management: Manage the process of upgrading and patching the ServiceNow platform, ensuring compatibility and functionality of all features
• Reporting and Analytics: Create and maintain dashboards and reports to provide insights into system performance and process efficiency
• Documentation: Develop and maintain comprehensive documentation of configurations, changes, and processes
  
  

QUALIFICATIONS:

• Experience: 2-4 years of experience working with the ServiceNow platform in an administrative role
• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
• Technical Skills:
• Proficiency in ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog
• Experience with ServiceNow administration and configuration, including creation and management of business rules, UI policies, UI actions, client scripts, ACLs, workflow administration, report setup, and data imports
• Familiarity with scripting languages such as JavaScript, HTML, and CSS
• Knowledge of ITIL best practices and framework
• Soft Skills:
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong organizational skills and attention to detail
  

Preferred Qualifications:

• Certifications: ServiceNow Administrator Certification or other relevant certifications
• Experience: Experience in a similar role within an enterprise environment
• Knowledge: Familiarity with additional ServiceNow modules like HR Service Delivery, IT Operations Management, or Customer Service Management
  
  

Base Salary: 75,000-85,000, potentially more depending on candidate experience.

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