Demo

IT Help Desk Support - Level II (MSP)

K2 Staffing, LLC
Huntsville, AL Full Time
POSTED ON 3/25/2025
AVAILABLE BEFORE 5/25/2025
Summary

Our client is a leading Managed IT Solutions Company located in Northern Alabama (Huntsville & Decatur, AL) and they are in need of an IT Helpdesk Support Level II, who has Managed Services Provider (MSP) experience.  A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software.

Duties & Responsibilities
  • End-User assistance 
  • Point person with Windows Desktop related issues
  • Assist with Windows Servers
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
  • Network Services and Equipment Installation
  • LAN/WAN Installation and Maintenance Support
  • Network Hardware Support and Installation
  • Door card access, wander guard, lighting, HVAC
Qualifications & Requirements
  • Must have worked for an MSP (managed services provider) in the past.
  • Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support

  • History of network and firewall administration (Sonicwall & Meraki).

  • RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
  • PSA Ticketing Experience with Autotask or Connectwise. 
  • Basic knowledge of network, server, and workstation troubleshooting knowledge.

  • Excellent customer service skills (courteous, tactful, and professional demeanor).
  • Excellent written and verbal communication skills, with experience presenting to groups.
  • Reliable work ethic.
  • A willingness to learn and grow

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