What are the responsibilities and job description for the IT Help Desk Representative position at Trideum Corporation?
IT Help Desk Representative
Full-time
Huntsville, AL
About Us
Trideum Corporation is a 100% employee-owned company, committed to embracing the worlds toughest challenges with a servants heart. Through dedicated hard work and commitment, we provide distinctive quality and unparalleled customer service in all aspects of our business. We also know that our employees are the key to our success, and it is our mission to take care of them so they can take care of our customers and communities where we live, work, and play.
Position Summary
We are seeking a highly skilled and customer-focused Help Desk Representative to join our IT team. The ideal candidate will be responsible for providing technical support, troubleshooting IT issues, and ensuring smooth operation of IT services. This role requires strong problem-solving skills and the ability to communicate effectively with end-users and IT staff.
What You'll Do
- Provide first and second-level technical support to end-users.
- Troubleshoot hardware, software, and network issues.
- Manage and maintain Office 365 applications and services.
- Administer and troubleshoot Active Directory user accounts, groups, and permissions.
- Maintain IT asset management records, including hardware and software inventory.
- Handle help desk tickets, ensuring timely resolution and proper documentation.
- Assist with onboarding and offboarding employees, setting up accounts and devices.
- Collaborate with other IT team members to improve support processes and IT service delivery.
Required Qualifications
- Experience working in a service desk or IT support role.
- Strong knowledge of Office 365 administration and troubleshooting.
- Hands-on experience with Active Directory management.
- Troubleshooting skills for hardware, software, and network issues.
- Experience troubleshooting Windows 11 and MacOS.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Customer-focused mindset with a commitment to providing high-quality support.
- U.S. citizenship is required
Preferred Qualifications
- CompTIA A , Microsoft 365 / Azure or other associate level IT certifications are favorable.
- Experience with ITIL framework and best practices.
- Familiarity with remote support tools and ticketing systems.
We Take Care of Our People
Whether youre looking to launch a new career or grow an existing one, Trideum is the type of company where you can balance great work with great life because we believe that taking care of our people is the right thing to do. Trideum offers:
- Competitive pay based on the work you do here and not your previous salary.
- Traditional benefits such as medical, dental, vision, life, disability, and 401k matching.
- Paid leave and the ability to cash out leave.
- Free access to certified financial planners, wellness and support services, and discount programs.
- Education assistance and professional development opportunities.
- And much more.
Ready to Apply?
Start Your Application now!
Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Trideum may request such accommodation(s) by contacting Human Resources at 256.704.6123 or HR@trideum.com.
