Assistant Manager, Luxury Dog Hotel

K9 Resorts Luxury Pet Hotel aims to delight our guests and wow our clients, being a home away from home for the dogs we serve! We are second to no one when it comes to dog boarding and dog daycare. We do this through unparalleled training and development of our team. All with a best-in-class facility that is designed around being a place where dogs want to come!

Overview
We are seeking a dedicated and enthusiastic Assistant Manager for our Luxury Dog Resort to join our team. In this role, you will support the team, overseeing daily operations, ensuring exceptional guest experiences, and maintaining high standards of service. The ideal candidate will possess a passion for hospitality, with a strong ability to lead and manage others and various tasks efficiently while fostering a welcoming environment for both guests and staff.

Responsibilities

Continuously build a positive, professional, hardworking team culture and work environment focused on delighting our clients, the pet parents and guests, the dogs we serve.

• Be a great team player, looking out for one another.
• Delight our guest & wow clients with five-star experiences.
• Operate with excellence, do it right, do it well, be thorough.      
• Be dependable, take accountability, be reliable, responsible, and trustworthy.
• Leads with a servant mentality, supporting and uplifting staff.
• Maintain a continuous improvement mindset and focus.
• Acts as a brand ambassador, seeking ways to maintain a strong reputation in the community, meeting with local veterinarians, groomers, trainers, and other pet professionals as needed.
• Empower team members to cherish the business and perform at high levels, delighting guests and clients.
• Train, develop, and coach all staff members.
• Develop, implement, communicate, administer, and refine policies, procedures, and processes for efficient and effective resort operations within brand standards.
• Ensure compliance with brand standards.
• Responsible for scheduling and staff payroll.
• Operate within the scope of federal, state, and local employment laws.
• Handles customer feedback and leverages it into opportunities.
• Able to perform any aspects of staff member's job role.
• Other duties as assigned.

Our Culture and Values:

• We have a positive mindset focused on our actions and attitudes.
• We thrive as a result of teamwork that looks out for one another.
• We provide legendary service, consistently, internal and external.
• We are accountable, always looking to improve, always open to feedback.
• We will cherish and honor safety for all we touch.
• We strive for perfection, even in the midst of impossibility, with intense attention to detail.

Skills
A successful candidate will possess the following skills:

• Outstanding interpersonal relationship building, employee coaching, and development skills.
• Strong communication skills, spoken and written.
• Understanding of sales and operations.
• Capable of understanding dog safety, well-being, and behavior.
• Computer skills including Microsoft Office, and dog boarding / kennel reservation platforms such as Ginger.
• Knowledge in business, hotel operations, dog boarding, or dog daycare is a plus.
• Comfortable with front desk operations, lodging operations of our accommodations, managing group dog play, individual dog play, and janitorial aspects of operation.

Personal Characteristics:

• Loves people and dogs!
• Embraces our culture and values.
• Outstanding interpersonal relationship building, employee coaching, and development skills.
• Flexible, able to remain calm and focused in unexpected situations.
• Dependable and responsible.
• Able to communicate with all types of people.
• High level of emotional intelligence.
• Strong ability to adapt and change as needed.

Past Experiences May Include:

• Hospitality settings such as: restaurants, hotels, country clubs, athletic and fitness clubs.
• Strong animal handling skills are found in veterinary, vet, pet grooming, and pet store experiences.
• Background as a veterinary assistant or experience in dog day care or kennel management is highly desirable.
• Customer experience found in customer service roles (CSR) and retail, in a lead, or supervisor role.
• Proficiency in pet care practices, including dog handling techniques.
• Ability to perform heavy lifting as required in various operational tasks.
• Demonstrated communication skills with the ability to interact effectively with guests and staff alike.
• Roes with a attention to detail in managing multiple responsibilities simultaneously.
• A demonstrated proactive approach to problem-solving and conflict resolution within a hospitality setting.

We can't wait to hear from you!

Job Type: Full-time

Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Shift:

• 10 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• No nights

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Work Days:

• Every weekend
• Holidays
• Monday to Friday
• No weekends
• Rotating weekends
• Weekends as needed
• Weekends only

Application Question(s):

• What makes you interested in this role?
• What's the difference between hospitality and customer service?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $55,000