What are the responsibilities and job description for the Front Desk Agent position at Kaanapali Alii Maui?
Overview
Are you ready to start your career or gain valuable skills in the hospitality industry? Join our team at the Ka’anapali Ali’i, where we're looking for a friendly and dedicated Front Desk Agent. If you have a passion for hospitality and enjoy creating memorable experiences for guests and owners, we'd love to hear from you. As a Front Desk Agent, you'll play a crucial role in providing exceptional customer service, checking guests in and out, and assisting with various administrative tasks. Your contribution will directly impact the overall guest experience. If you're a team player with excellent communication skills and a warm, welcoming demeanor, we encourage you to apply for this exciting opportunity.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
- Five free room nights at CoralTree Hospitality properties!
- Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
- Paid Vacation, sick days, and holidays
- 401(k) Retirement Savings Plan with a company match
- Group medical, dental, vision, life, and disability benefits
- Pay Rate: $23.87 an hour
At the Ka’anapali Ali’i, we take pride in delivering unparalleled guest service. We are seeking a Front Desk Agent who shares our dedication to excellence. If you are ready to contribute to a positive and memorable guest experience, we invite you to join our team.
Responsibilities
- Warmly welcome and check in guests, ensuring a smooth arrival experience
- Provide helpful information about our resort's amenities and local attractions
- Address guest inquiries, requests, and concerns with professionalism and efficiency
- Collaborate with other departments to ensure guests' needs are met promptly
- Maintain a tidy and inviting front desk and lobby area
- Handle administrative tasks and support the overall functioning of the front office
Qualifications
- High school diploma or equivalent
- Previous customer service or hospitality experience is preferred
- Excellent communication and problem-solving skills
- Ability to multitask and thrive in a fast-paced environment
- Proficiency in using computer systems and software
- Willingness to work flexible hours, including weekends and holidays. Shifts could include 7am-3:30pm, 11am-7:30pm, 3pm -11pm
Salary : $24
