What are the responsibilities and job description for the Front Desk Agent position at Kaanapali Alii Maui?
Overview
We are seeking a friendly, enthusiastic, and customer-focused individual to join our team as a Front Desk Agent at the Ka'anapali Ali'i located in Lahaina, Hawaii. No prior experience is necessary, as we provide comprehensive training. This is an excellent opportunity for someone looking to start a career in the hospitality industry.
CoralTree Residence Collection is recognized as the outstanding choice for managing premium and luxury residential resorts, vacation homes, and hotels, defined by people with genuine purpose, pride, and a sense of place.
As a valued member of our team, you'll receive a comprehensive benefits package that includes:
- Five free room nights at CoralTree Hospitality properties!
- Unlimited Friends and Family receive discounted rates at CoralTree Hospitality Group properties.
- Paid Vacation, sick days, and holidays
- 401(k) Retirement Savings Plan with a company match
- Group medical, dental, vision, life, and disability benefits
- Employee Assistance Program
- Access to employee discounts from industry-leading travel, entertainment, and retail brands, including Walt Disney World, Live Nation, Samsung, Hertz, and many more!
- Pay Rate: $23.87 an hour
Ka’anapali Ali’i is an equal-opportunity employer. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Responsibilities
Front Desk Agents are responsible for the guest registration process and communication of property services. They establish positive initial contact with our owners and guests and ensure that their expectations are exceeded during the check-in and check-out process.
Qualifications
- Greet and welcome guests as they arrive at the resort
- Manage the check-in and check-out process efficiently and accurately
- Answer and direct phone calls in a polite and friendly manner
- Assist guest with inquiries, requests, and reservations
- Provide information about resort amenities, services, and local attractions
- Handle guest complaints and concerns with professionalism and a positive attitude
- Maintain accurate records of reservations, room assignments, and payments
- Ensure the front desk area is clean, organized, and presentable at all times
- Coordinate with housekeeping and maintenance staff to address guest needs and issues
- Uphold resort policies and procedures to ensure the safety and comfort of all guests
- Able to walk and stand throughout the shift
- Flexible availability as shifts could include 7am-3:30pm, 11am-7:30pm, 3pm -11pm
Salary : $24
