What are the responsibilities and job description for the Clinic Supervisor position at Kain Akeso Medical Holding, LLC?
Job Description
Job Description
Description :
Job Summary : Provide daily supervision of staff and coordination of clinical operations. Monitors the activities of patient care and clinic operations components to ensure clinical objectives are met. Provides expertise and leads by example to ensure all patients receive high quality, safe and efficient care. Coordinates with clinic and area / regional leadership to ensure optimal operational processes and adherence to organization policies and procedures.
Essential Duties and Responsibilities
- Evaluate individual staff effectiveness within the clinic and with peers and providers.
- Supervise clinic operations to ensure service, employee engagement, patient experience are accomplished and maintain a culture that focuses on quality medical care and customer service.
- Identify and address training needs and use of resources.
- Ensure high degree of patient and client satisfaction with the clinic.
- Respond to concerns from patients, employers, vendors and staff in a timely manner.
- Maintain standards of quality care.
- Resolve conflicts which occur in an organization while protecting the professional and legal rights of everyone involved.
- Escalate problems related to staffing, utilization of facilities, equipment, and supplies.
- Analyze systems and procedures and initiate changes to improve workflow and efficiency. Maintain and compile statistics when necessary or upon the request of the senior management.
- Working with area / regional leadership help establish clear performance expectations and hold staff accountable for job performance and work behavior. Assist in developing and implementing performance goals and objectives.
- Maintain the buildings, grounds, facilities, and equipment in a manner consistent with the highest standards of safety, sanitation, efficiency, and appearance.
- Interpret center and corporate policies, objectives and operational procedures to center associates.
- Train and orient clinic staff
- Maintain strict confidentiality.
- Perform related work as required.
Requirements :
Knowledge, Skills and Abilities
Education, Licenses / Certification
High school diploma, degree or certification in business management. Prior work experience may apply to degree or certification substitution.
Experience
Medical terminology and previous experience within a clinic-setting. Previous management experience in a clinic-setting preferred.
