What are the responsibilities and job description for the Patient Services Supervisor position at Kheir Clinic?

ASSIGNMENT SUMMARY

The Patient Services Supervisor plays an essential role in the oversight of front desk day-to-day operations, including staff assignments, clinic policies and procedures. This position takes the primary role in the day-to-day management of patient care via front office operations; ensuring access and optimal scheduling for patients in whatever avenue they pursue (in-person, over the phone, via text, email or online portal). The Patient Services Supervisor likewise provides guidance and supervision to department staff, and implements policies and procedures as needed. S / he works in collaboration with back office leadership to address and improve workflow challenges and staff performance issues (clinical and non-clinical); ensuring optimal scheduling and productivity at our clinic sites. This position interfaces with administration to communicate and resolve HR issues and challenges; mentoring, and training. The Patient Services Supervisor reports directly to the Clinic Manager. This is a full-time, non-exempt, hourly position.

MINIMUM QUALIFICATIONS

Bachelor's Degree preferred.
Candidates will have 2-5 years experience in a sales or retail management environment or 3 years work experience in healthcare insurance using medical billing software.
Superior customer service skills and self-motivated with the ability to exceed patient expectations.
Excellent organizational skills.
Possess excellent interpersonal communication and written skills.
Proficient in Microsoft Office; Word, Excel, Power Point. Experience and expertise with scheduling and EHR software;
Ability to think critically and solve problems.
Good judgment and analytical skills.
Must follow up on assignments, show initiative, be self-motivated, and have a strong work ethic;
Ability to prioritize and manage multiple projects in a fast-paced environment.
Must have ability to establish & maintain effective working relationships with supervisees, medical providers & peers;
Bilingual English / Spanish or English / Korean highly desired

ESSENTIAL FUNCTIONS / RESPONSIBILITIES

Supervises day-to-day activities of clinic's patient access and scheduling departments, including front office and in-language support personnel.

Ensures efficient and effective scheduling strategies to maintain excellent patient care and guarantee access to care;

Assists and advises clinic leadership in the management of patient appointments;

Manages staff schedule to ensure adequate coverage at all clinic locations;

Supports and promotes organizational goals and objectives

Contributes to clinic-wide initiatives in accordance with organizational goals and objectives;

Supports the recruitment and retention of front office positions

Identifies personnel needs, disciplines, terminates, recruits and trains as needed;

Conducts supervisees' performance evaluations and addresses areas in need of performance improvement;

Ability to communicate clearly and concisely the front desk team.

Possess strong leadership skills to ensure the front desk team is performing well and following company protocol.

Use problem-solving skills to help you and the front desk team find solutions to patient problems.

Uphold and maintain confidentiality protocols.

Perform other duties as assigned.

Apply for this job

Receive alerts for other Patient Services Supervisor job openings

Job openings at Kheir Clinic

Vice President of Operations (FQHC)

Kheir Clinic

Los Angeles, CA Full Time

Essential Responsibilities Directs internal operations to achieve budgeted results and other financial criteria, and to ...

HR Recruiter/Assistant

Kheir Clinic

Los Angeles, CA Full Time

SUMMARY The Recruiter / Human Resources Assistant will play a key role in the full cycle recruitment process, from initi...

Community Clinic Compliance Manager

Kheir Clinic

Los Angeles, CA Full Time

POSITION SUMMARY The Compliance Manager will be responsible for supporting the organization’s Comprehensive Compliance P...

Associate Clinical Social Worker - Spanish Bilingual

Kheir Clinic

Los Angeles, CA Full Time

Associate Clinical Social Worker Exempt Position ASSIGNMENT SUMMARY The Associate Clinical Social Worker works in tandem...

Not the job you're looking for? Here are some other Patient Services Supervisor jobs in the Los Angeles, CA area that may be a better fit.

Patient Services Supervisor

What are the responsibilities and job description for the Patient Services Supervisor position at Kheir Clinic?

What is the career path for a Patient Services Supervisor?

Job openings at Kheir Clinic

Not the job you're looking for? Here are some other Patient Services Supervisor jobs in the Los Angeles, CA area that may be a better fit.

We don't have any other Patient Services Supervisor jobs in the Los Angeles, CA area right now.

AI Assistant is available now!