What are the responsibilities and job description for the Floating Service Manager position at Kairoi Residential?
SERVICE MANAGER
SUMMARY
This role's primary responsibilities encompass the hands-on maintenance of the community, including overall inspection, repair, and general maintenance of market-ready apartments and other interiors/exterior areas. Acts as a “team leader” among the general maintenance staff in delegating, supervising, and directing the work of the department. This position requires a Valid Driver's License with no major infractions within the past 12 months.
JOB DUTIES
This role's primary responsibilities encompass the hands-on maintenance of the community, including overall inspection, repair, and general maintenance of market-ready apartments and other interiors/exterior areas. Acts as a “team leader” among the general maintenance staff in delegating, supervising, and directing the work of the department. This position requires a Valid Driver's License with no major infractions within the past 12 months.
JOB DUTIES
- Prepares or assists in preparing all market-ready apartments in regards to painting, carpet cleaning, general repairs, housekeeping, etc.
- Efficiently and effectively schedules subordinates, assuring that work orders and make-readies are completed correctly in a timely manner.
- Monitors the maintenance and up-keep of all mechanical equipment on the community including, but not limited to, water heaters, HVAC units, etc. and performs various preventative maintenance functions and records findings in maintenance log.
- Completes regular community inspections.
- Responds to resident services requests and concerns in a timely manner.
- Performs on-call emergency service as required.
- Works along with maintenance staff in maintaining grounds and common areas and keeping them free of trash and debris.
- Keep accurate inventory of all maintenance and cleaning supplies and reorder as needed from approved vendors.
- Keep a record of all chemicals and their antidotes in an obvious or conspicuous place.
- Possess working knowledge of OSHA and safety rules and regulations pertaining to property management and abide by same.
- Assist Community Director whenever or wherever possible including, but not limited to, annual apartment inspections, check-ins, and check-outs, checking all grounds and common areas.
- Possess knowledge of water and gas meter cut-offs, all apartment fixture cut-offs, sewer clean-outs and conspicuous posting of a map of same.
- Make sure storage area entrances are locked and have adequate lighting.
- Perform regular inspections of all units, buildings and common areas and see that repairs, gardening, clean up are done and all outside lights in hallways and common areas are replaced.
- Represents the company in a professional manner at all times.
ADMINISTRATIVE/LEADERSHIP FUNCTIONS
- As a team leader, this manager is responsible for the training and supervision of community maintenance staff.
- Is typically involved with Community Director in hiring, interviews, training, and performance reviews of maintenance staff.
- Ensures safe work practices are being followed by all maintenance staff.
- Ensures that maintenance staff is performing to Company standards and that service requests are handled in a prompt, courteous and efficient manner.
- Understands and complies with Fair Housing laws and standards.
- Maintains open communication with the Community Director and other staff.
SKILLS, EXPERIENCE, AND EDUCATION
- Requires skill and knowledge equivalent to a high school diploma.
- Trade school and/or military training a plus.
- Must have two to four years of experience doing apartment or home repairs or maintenance.
- EPA, HVAC Certification or be willing to attain them.
- Must have knowledge of OSHA safety rules and regulations.
- Must have management skills.
- Bilingual – Spanish is a plus.
- Excellent customer service skills.
- Must be able to work a flex schedule and be on-call for emergencies on weekends, evenings and holidays.
- Valid Driver's License with no major violations within the past 12 months is required.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
- Requires the ability to sit or stand for long periods of time, with frequent interruptions, including reaching, bending, or carrying.
- Requires manual dexterity with normal hand/finger movement and coordination.
- Talking, hearing, and seeing are important elements of completing assigned tasks.
- Occasionally lifts, carries, positions, or moves objects weighing up to 50 pounds.
- The working environment is typically outside.
- Must have a valid state-issued driver’s license.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often exposed to outside weather conditions. The noise level in the work environment is usually moderate.
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