Account Manager III

Job Summary :

In addition to the responsibilities listed below, this position is also responsible for developing and implementing standard and non-standard competitive sales and retention strategies for Multi-State accounts; providing a positive experience to customers with Multi-State accounts with minimal guidance; supporting change management for new tools and capabilities; ensuring collaboration within teams to support customer needs for Multi-State accounts; executing sales and renewals for Multi-State accounts with minimal guidance; and meeting standard and non-standard goals for sales and retention of Multi-State accounts.

Essential Responsibilities :

• Pursues effective relationships with others by proactively providing resources, information, advice, and expertise with coworkers and members. Listens to, seeks, and addresses performance feedback; provides mentoring to team members. Pursues self-development; creates plans and takes action to capitalize on strengths and develop weaknesses; influences others through technical explanations and examples. Adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; helps others adapt to new tasks and processes. Supports and responds to the needs of others to support a business outcome.
• Completes work assignments autonomously by applying up-to-date expertise in subject area to generate creative solutions; ensures all procedures and policies are followed; leverages an understanding of data and resources to support projects or initiatives. Collaborates cross-functionally to solve business problems; escalates issues or risks as appropriate; communicates progress and information. Supports, identifies, and monitors priorities, deadlines, and expectations. Identifies, speaks up, and implements ways to address improvement opportunities for team.
• Provides a positive customer experience within market turnaround expectations by : building and maintaining strategic relationships with customers, consultants, brokers, and / or channels while acting as the KP representative to ensure contract, benefit / service, and renewal activities; demonstrating comprehensive product knowledge when educating customers, consultants, brokers, and / or channel partners, resolving moderately complex questions or concerns; building a comprehensive understanding of prospect or customer business to ensure that Request for Renewal (RFR) response and engagement strategies are in alignment with customer goals; partnering with engagement team / specialist to monitor engagement programs (e.g., member wellness) with minimal guidance; and providing accurate information including recommendations for new products, benefits / services offerings, and pricing models to address customer, consultant, broker, and / or channel needs with minimal guidance.
• Demonstrates commitment to KP sales and retention goals by : implementing standard and non-standard strategies to meet or exceed targets for retention and growth for accounts in the Book of Business; holding accountability for Key Performance Indicators (KPIs) and maintaining updated Customer Relationship Management (CRM) platform. and contributing to the sustained growth and competitive position of KP in the market.
• Contributes to the execution of sales and renewals by : implementing the RFR process end-to-end, following established timelines and best practices; executing standard and non-standard sales and renewals including administration, negotiations, and presentations and rate product and benefit / service validation; ensuring that contracts, pricing, and membership accounting implement the negotiated terms for sales and renewals; and creating cross-sell and upsell opportunities to increase growth and retention.

Minimum Qualifications :

• Bachelors degree in Marketing, Finance, Business Administration, or related field AND minimum two (2) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field OR minimum five (5) years of experience in sales, customer service, telemarketing, account management, health plan administration, insurance, or a directly related field.
• Health Insurance License (Maryland) within 3 months of hire
• Accident and Health Insurance License (California) within 3 months of hire
• Accident, Health or Sickness Insurance License (District of Columbia) within 3 months of hire
• Accident and Health or Sickness Insurance License (Hawaii) within 3 months of hire
• Health Insurance License (Oregon) within 3 months of hire
• Disability Insurance License (Washington) within 3 months of hire
• Health Insurance License (Virginia) within 3 months of hire
• Accident and Sickness Insurance License (Georgia) within 3 months of hire
• Accident and Health Insurance License (Colorado) within 3 months of hire

Additional Requirements :

• Knowledge, Skills, and Abilities (KSAs) : Negotiation; Benefits / Services; Benefits / Services Presentations; Sales Opportunity Orchestration; Sales / Partnership Strategy and Techniques; Customer Experience; Goal Setting; Member Service.

Preferred Qualifications :

• One (1) year of experience managing multi-state accounts.
• Two (2) years of experience in group health care benefits sales, account management, and / or implementation, or a directly related field.

Disclaimer

• Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.