What are the responsibilities and job description for the Communications Operator Job at Kaiser Permanente in Los Angeles position at Kaiser Permanente?
Job Summary :
Under direct supervision, places various specialized calls; receives incoming calls; pages medical center personnel, initiates emergency procedures, provides inpatient information as appropriate - adhering to HIPAA guidelines.
Essential Responsibilities :
- Provide exceptional customer service to both our internal and external customers.
- Provide courteous and cooperative service on each and every encounter.
- Must possess strong interpersonal skills and the ability to multi-task.
- Receive and correctly route incoming calls.
- Effectively and quickly handle various codes (blue, red, secure, etc.), including overhead paging.
- Provide patient information as appropriate and adhere to all HIPAA guidelines.
- Report equipment malfunction as needed.
- Orient new staff, or less experienced Operators.
- Other duties as assigned.
Basic Qualifications :
Experience :
Education :
License, Certification, Registration :
Additional Requirements :
Preferred Qualifications :
Notes :
This is an on-call position, days and hours may vary.
COMPANY : KAISER
TITLE : Communications Operator
LOCATION : Los Angeles, California
REQNUMBER : 1308832
External hires must pass a background check / drug screen. Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.
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