Resort Concierge

Overview

Intimately nestled on Florida’s Emerald Coast, set among striking Caribbean blue waters and lush nature preserves along 30A, Kaiya welcomes a refined and diverse set of residents and vacationers who seek culturally rich experiences and value creativity as a vital part of their lives. Here a residential community featuring beautifully designed villas, townhomes, and condominiums offer access to wholistic wellness practices, cultural amenities, and resort-level service tailored to any need. Kaiya unlocks the opportunity to practice a life-enhancing lifestyle grounded in the pursuit of meaningful moments.

Kaiya is focused on bringing harmony to life through enhancing everyday connection with the self, others and the beauty around us. The private Kaiya Beach House, Omaire Gallery, Thisday Cafe and more are all designed for cultural abundance and natural connection. Programming will bring together those who seek refined and culturally rich experiences. This is Kaiya - Life in Harmony.

Responsibilities

We are looking for an out-going, enthusiastic individual with an eye for detail to join our team at Kaiya Beach House. e ThConcierge Team Member will provide reservation and guest services to our owners, club members and vacation renters. You will be an integral member of the team and provide our owners, members and vacation renters with an exceptional, memorable experience of the resort.

Responsibilities & Requirements:

· Answer the telephone, provide assistance with reservations and guest requests, making recommendations based on knowledge of the local area and resort amenities.

· Greet guests on arrival, provide information about location and features of their unit.

· Maintain cleanliness and appearance of the front desk, lobby and other guest facing areas and notify manager or maintenance of issues that require attention.

· Respond to guest requests in a timely and courteous manner, offering solutions or accommodating special requests as best as possible with the highest level of professionalism.

· Working as a team and effectively communicating with management, other departments and team members to fulfill and address any issues or needs requested by guests and or other Associates.

· Always being positive, showing enthusiasm, being humble, being thankful, and being respectful to all team members, owners, members and guests.

· Flexible schedule – available to work morning, afternoon and evenings, weekdays and weekends as well as holidays.

· Perform other tasks or projects as assigned by management.

Qualifications

Qualifications:

· Must possess positive attitude and desire to deliver exceptional guest service at all times

· Excellent customer service skills and prior experience in a guest-facing role preferred

· Ability to speak, read and write in English proficiently

· Must be professional and neatly groomed

· High School or equivalent education preferred

What We Offer:

· An opportunity to work at the newest luxury community at the heart of the Emerald Coast

· 5-star training and opportunities for career advancement within the property and the company

· A culture of respect, where we hold each other accountable and encourage each other to be our best

· Discounted room rates at our partner properties.

· Custom uniforms

· Full-time employees have access to a competitive benefits package including medical, dental, 401k & PTO.

Physical Requirements:

Must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15-40 lbs. on a regular and continuing basis. Must be able to walk, stand, sit, bend, stoop, squat and stretch to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

Our Company

As a valued member of the CoralTree team, you'll receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program.
• Participation in a 401(k) plan with a company match.

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality.