Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.
With clients of all sizes from coast to coast and more than 600 employees, we currently have an exciting opportunity on our Product Management team for the right candidate. Because when it comes to great people, there’s always room for one more.
DOING RIGHT BY PEOPLE – IT’S WHAT WE DO
The Technical Writer is an essential member of Payworks’ Product Management team, driving the creation and maintenance of high-quality technical documentation for our organization. This role transforms complex technical concepts into clear, concise and accessible content tailored to meet the needs of a variety of stakeholders. You will ensure Payworks' products and solutions are thoroughly documented for both internal teams and external users, enhancing the customer experience and bolstering Payworks' brand in the market with accurate, engaging and user-focused content.
WHY YOU SHOULD CHOOSE PAYWORKS
- Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
- Plenty of professional development opportunities.
- Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
- Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
- Cool perks – Annual Lifestyle Spending Account, Costco membership, fun office environment and events, and more!
DOCUMENT OUR PRODUCT – IT’S WHAT YOU’LL DO
Work with a team – You will collaborate with cross-functional teams, including subject matter experts (SMEs), end-users and other stakeholders, to understand complex technical concepts, processes or requirements and ensure content supports desired business outcomes. Alongside your Product Management colleagues, you will conduct continuous in-depth research to gather technical information, related content and industry standards to establish your product knowledge and understanding of product usage best practices.Create great content – Leveraging your subject matter expertise, you will develop engaging and informative materials that meet the needs of several diverse stakeholders. For our clients this could include user manuals, how-to guides, release notes, FAQs, video scripts and help tools for Payworks applications. Internal documentation could range from standard operating procedures (SOPs) for product workflows and knowledge base articles for technical support and client service teams, to product updates and materials that help streamline overall operations.Enhance documentation – Through consistent documentation standards, you will be responsible for maintaining the great content you create based on user feedback, analytics and evolving product features. To ensure consistency in tone, formatting and terminology across all materials, you will establish and implement writing style standards and coordinate content reviews. Additionally, you will keep a well-organized archive of all technical documentation and troubleshoot any issues that arise within documentation platforms so final outputs are accurate and error-free.Promote our brand – Payworks is proud to build great products that delight our customers! You will work closely with our Marketing and Product Design teams to align our technical documentation with branding elements, ensuring a cohesive and professional representation of Payworks’ brand in all written and visual materials.WHAT YOU’LL NEED TO SUCCEED
A Degree / Diploma in Technical Writing, Communications, Computer Science or a related field, or equivalent training and experience.Approximately 3 years of experience as a Technical Writer, preferably in a software or technology-driven environment.Exceptional written and verbal communication skills, with the ability to translate complex technical concepts into clear, accessible content for a variety of audiences.Proficiency in tools relevant to the documentation process like JIRA, Confluence, and Figma.Proven ability to manage multiple projects in a fast-paced environment while collaborating effectively with cross-functional teams.A proactive, resourceful and user-centric focus with a commitment to continuous improvement and passion for creating high-quality documentation that enhances the user experience.Ability to think analytically, pay attention to details and adapt based on changing requirements and priorities in a collaborative environment.BONUS SKILL SET
Familiarity with HR technology or workforce management systems is an asset.Fluency in both official languages (French / English), with the ability to communicate effectively to produce succinct explanation and correspondence in both languages, would be considered an asset.We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Technical Writer has the option to work fully out of a Payworks office or on a hybrid work model, working in the office at least three (3) days a week.
Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.
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