What are the responsibilities and job description for the Director of Facilities position at Kalahari Resorts & Conventions?
Welcome to the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a major employer, we provide thousands of jobs and career growth opportunities while delivering exceptional service. Our associates take care of millions of guests each year, making every visit special.
Beyond our walls, we're making a difference. Through our partnership with charity: water, we're committed to bringing clean water to one million people in Africa.
Director of Facilities
Kalahari Resorts & Conventions is seeking a Director of Facilities. The Director of Facilities will be responsible for overseeing facilities maintenance operations, training and leadership necessary to achieve stated objectives for resort and convention center maintenance, repairs, costs, guest service satisfaction, and safety. Maintain operation and physical appearance of the resort to assure the comfort of guests and quality working conditions for associates.
Key Responsibilities
- Facility Maintenance and Upkeep. Ensuring all buildings, grounds, amenities, and equipment are well-maintained and safe for guest use. This involves regular inspections, repairs, and managing maintenance staff.
- Budgeting and Financial Management. Managing the budget for facilities maintenance and operation, ensuring cost-effective solutions for repairs, upgrades, and services without compromising quality.
- Guest Experience Management. Overseeing the delivery of beyond-expectations guest experiences related to the resort, amenities, and facilities.
- Vendor and Supplier Management. Coordinating with external vendors for specialized services, equipment, and supplies needed to maintain resort facilities, including negotiating contracts and ensuring timely service.
- Collaborate with other departments and staff management. Worked closely in different departments like marketing, operations and guest services to ensure seamless guest experience and maximize the resort's potential. Supervising and training the facilities management team, including maintenance staff, housekeeping, and other support personnel. Ensuring staff adheres to resort standards and is responsive to guest needs.
What We're Looking For
- 5 years field experience working hands-on at a large operation in a maintenance role
- 7 years of leading a team(s) in a Manager/Director role
- Must be an empathetic leader who empowers their team to outperform themselves daily
- Pre-opening experience of a large operation
- Proficient in Microsoft 365
- 5 years of Capital management and budgeting experience
- Strategic preventive maintenance management experience (HotSOS/Mobaro or similar)
- 5 years of Central Plant hands-on experience and or management oversight of Central Plant operations
- Strategic mind set leading a team(s) through challenging operational and troubleshooting scenarios
- Proficient with managing vendor partnerships, contracts, and regulatory compliance
- Excellent business acumen and negotiation skills
- Must be driven and passionate about Facilities maintenance and operations
- Available 24/7 as needed and able to work weekends/evenings/overnights to satisfy the business demands
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we're proud to be recognized by Forbes as one of America's Best Midsize Employers and by USA TODAY as the #1 Best Indoor Water Park. These awards reflect our commitment to both our guests and our team members.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering incredible guest service, crafting memorable meals, or leading a team, your work makes a real impact.
Current locations include Wisconsin Dells, WI (2000), Sandusky, OH (2005), Pocono Manor, PA (2015), Round Rock, TX (2020), and Spotsylvania County, VA (2026).
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
