What are the responsibilities and job description for the Hospitality General Manager position at Kalahari Resorts & Conventions?
Kalahari Resorts & Conventions offers an unparalleled waterpark resort and conference experience under one roof. With its authentically African-inspired design, the resort boasts America's largest indoor waterparks, featuring well-appointed guest rooms, a full-service spa, a family entertainment center, signature restaurants, unique retail shops, and a state-of-the-art convention center.
This leadership position oversees the daily operations of the resort, driving results in employee retention, guest satisfaction, food quality, cleanliness, and profitability. As an Assistant General Manager, you will collaborate with the Resort General Manager to provide strategic guidance and direction to the hotel management team, focusing on delivering exceptional quality standards and services.
You will ensure compliance with local, state, and federal regulations across five key departments: Food & Beverage, Waterpark, Rooms, Retail, and Spa Kalahari. Effective communication is crucial when working with guests, clients, senior management, corporate directors, and ownership.
To excel in this role, you must possess comprehensive knowledge of hotel/resort operations, including high-volume dining, concessions, culinary, hotel/resort sales and marketing, rooms management, housekeeping, laundry, spa, maintenance, convention center services, and theme or water parks.
The ideal candidate will demonstrate the ability to manage in a diverse environment, prioritizing client and customer services, entrepreneurship, and business growth. Proficiency in Microsoft Excel and P&L knowledge are essential, while bi-lingual candidates are preferred. A bachelor's degree in hospitality, business, finance, or a related field is required.
Our benefits include a full and varied package, paid time off, dedicated wellness days, holiday pay, recognition, and career development opportunities. We value relationships, authenticity, curiosity, honesty, timeliness, and follow-through in our business practices.
- We strive to deliver products and services exceeding expectations.
- We promise integrity, trust, and respect in all our interactions.
- Career development and mentorship are integral to our company culture.
Mental, Financial, Physical, Work/Life, and Career Wellness Initiatives are our top priority. Our associates are recognized by esteemed organizations like Forbes, Condé Nast Traveler, Smart Meeting, Parents' Magazine, and TripAdvisor.
