What are the responsibilities and job description for the Manager - Guest Services position at Kalahari Resorts & Conventions?
Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-inspired resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for our open Guest Services Manager position. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge and potentially valet. You would also work in partnership with the front office manager and Director of Guest Services to achieve our elevated guest experience results.
We have varied background requirements for this position.
- You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
- Previous use of a PMS.
- Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager, or a large property (over 500 rooms) supervisor.
- Significant guest resolution, guest conflict and positive service recovery experience.
- An attention to detail, organized, forward-thinking, and motivated individual.
- Experience with scheduling 10 or more associates.
- Proven experience in teaching others.
- Bi-lingual would be wonderful, but not required.
- Someone with a fun and engaging personality!
This person needs availability in the evenings, weekends and on holidays. If your background is what we are seeking and your personality is one of service to others, please consider joining our growing and industry leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days and holiday pay
- Discounts and resort benefits
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
Kalahari Resorts & Conventions delivers a waterpark resort and conference experience all under one roof. The authentically African-inspired resort is home to America's largest indoor waterparks and features well-appointed guest rooms, full-service Spa Kalahari, a fun-filled family entertainment center, on-site signature restaurants, unique retail shops and a state-of-the-art convention center.
We are inviting you to apply for our open Guest Services Manager position. In this role, you will be responsible for the resort-wide, overall levels of guest satisfaction centered around the front office, bell staff, concierge and potentially valet. You would also work in partnership with the front office manager and Director of Guest Services to achieve our elevated guest experience results.
We have varied background requirements for this position.
- You must have a broad understanding of the tourism industry and the day-to-day functions of all aspects of a resort.
- Previous use of a PMS.
- Seeking 2-5 years' experience from a smaller property (under 500 rooms) manager, or a large property (over 500 rooms) supervisor.
- Significant guest resolution, guest conflict and positive service recovery experience.
- An attention to detail, organized, forward-thinking, and motivated individual.
- Experience with scheduling 10 or more associates.
- Proven experience in teaching others.
- Bi-lingual would be wonderful, but not required.
- Someone with a fun and engaging personality!
This person needs availability in the evenings, weekends and on holidays. If your background is what we are seeking and your personality is one of service to others, please consider joining our growing and industry leading team.
Company Mission
We promise to deliver products and services beyond expectations.
Recruiting Vision
We understand that the individual is the most important element in the recruitment process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.
A Sampling of Our Benefits
Our team enjoys a comprehensive and attractive benefits plan:
- Promotion from within
- Mental, Financial, Physical, Work/Life and Career wellness initiatives
- Educational opportunities
- Full and varied benefit package available for full-time associates
- 401(k) with company match
- Appreciation days, parties, and retention programs
- Paid time off, dedicated wellness days and holiday pay
- Discounts and resort benefits
Kalahari Resorts & Conventions frequently receives awards and accolades for taking care of its associates and our guests. Recognition includes Forbes America's Best Midsize Employers, Condé Nast Traveler's #1 World's Coolest Indoor Waterparks, Best Family-Friendly Meeting Hotel and Resort in Smart Meeting's Smart Stars Awards, Parents' Magazine Kids' Travel Award Winner, and TripAdvisor's Travelers' Choice Awards.
Current locations include Wisconsin Dells, Wisconsin (2000); Sandusky, Ohio (2005); Pocono Manor, Pennsylvania (2015); Round Rock, Texas (2020) and Spotsylvania County, Virginia (2026).
