Specialist-Foreclosure Prevention

GENERAL SUMMARY

The purpose of this job is to support taxpayers facing financial hardships by offering proactive assistance, managing hardship extension applications, developing relief plans, and facilitating partnerships with assistance organizations. This position also supports the tax foreclosure process and acts as a liaison between the Treasurer's Office and community partners to promote equitable solutions for taxpayers at risk of foreclosure.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Maintain accurate records of taxpayers with hardship extensions and monitor compliance with approved agreements. Notify taxpayers of deadlines, extension renewals, and required documentation. Generate periodic reports to assess trends and outcomes for hardship extension recipients.
• Conduct one-on-one interviews with taxpayers experiencing financial hardship to assess their needs. Develop individualized payment plans or recommend alternative relief options based on the taxpayer’s circumstances and available programs. Educate taxpayers on the foreclosure process, deadlines, and their rights.
• Provide administrative support for foreclosure proceedings, ensuring accurate and timely documentation.
• Coordinate with the legal team to confirm compliance with all statutory requirements. Act as a point of contact for taxpayers seeking last-minute assistance or clarification during the foreclosure process.
• Build and maintain relationships with community organizations, housing agencies, and financial institutions that provide foreclosure prevention resources.
• Facilitate referrals to local assistance programs, including financial counseling, utility assistance, and legal aid. Represent the Treasurer’s Office at outreach events, workshops, and community forums focused on foreclosure prevention.
• Respond to taxpayer inquiries via phone, email, or in person, providing accurate and timely information.
• Maintain confidentiality of taxpayer information in accordance with applicable laws and policies.
• Perform related work as required

MINIMUM QUALIFICATIONS

Required Education and Experience

• At least two years of relevant college-level course work or an Associate’s degree from an accredited college or university in Public Administration, Social Work, Business, Education, or a related field
• 3 to 5 years of related work experience, such as social work, customer service, financial counseling, housing-related field experience, etc.
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

Required Licenses or Certifications

• None

VETERANS: Please provide your joint services transcript with your application.

County positions include a benefits package with medical coverage, paid leave, and much more. Available supplemental dental and vision. Defined Benefit pension after the vesting period.

TO APPLY FOR THIS POSITION:

All candidates must submit a Kalamazoo County Application for Employment accompanied by a resume. Application materials may be submitted online.