Demo

IT CO-OP

Kaleidoscope
Cincinnati, OH Full Time
POSTED ON 3/13/2025
AVAILABLE BEFORE 5/12/2025

JOB SUMMARY

The IT CO-OP is responsible for advising, implementing, and maintaining the electronic infrastructure of Kaleidoscope – servers, laptops, workstations, phones, and security.
PRINCIPAL DUTIES & RESPONSIBILITIES

1.

Provide Staff Education & Support (60%)
  • Train end users on internal applications as needed
  • Field support calls/requests from users for application and equipment help
  • Respond to user and equipment emergencies
  • Stay current with IT equipment and security trends

2.

Maintain Corporate IT & Communications Systems (40%)
  • Physically maintain all systems within Kaleidoscope, all locations
  • Assist with development of workflows and documentation detailing business processes
  • Troubleshoot application errors
  • Measure performance for implemented internal projects, ensuring results meet or exceed established goals

QUALIFICATIONS
Education/Experience
  • Knowledge and skills at a level normally acquired through the course/completion of a Bachelor’s degree or related field; Associates Degree plus significant experience considered
  • 1-2 years’ technical experience in a corporate or medical setting desired

Licenses/Credentials/Certifications
  • Certifications in related system administration or technical specialties highly desired

Skills/Specialized Knowledge/Abilities
  • Experienced in providing user phone support and over Microsoft Teams/Remote Control software.
  • Ability to coach users of all types remotely, with patience and calm demeanor.
  • Knowledge of Microsoft desktop operating systems. including: Windows 10 and 11 Professional.
  • Basic knowledge of networking.
  • Advanced knowledge of Office 365 applications is desired.
  • Knowledge of Dell servers, workstations, and mobile computers highly desired.
  • Consistent proven ability to troubleshoot accurately and efficiently.
  • Advanced ability to prioritize and complete tasks and deliver desired outcomes.
  • Ability to work independently, stay focused and committed to task.
  • Excellent oral communication skills that demonstrate a professional demeanor.

WORKING CONDITIONS
Tools and Equipment Used
  • Personal computer, copier, scanner, phone, and other typical office equipment

Travel
  • light – up to 10% of the time, or as need arises – usually within city


Physical & Mental Demands
  • Frequently required to sit at a desk/workstation for long period of time
  • Ability to work at a computer terminal for extended periods of time
  • Digital dexterity and hand/eye coordination in operation of office equipment and manipulation of small computer and phone equipment and wiring
  • Heavy lifting and carrying of IT and phone equipment
  • Requires ability to kneel on floor, crawl under desks, climb ladders to remove ceiling tiles for wiring, and related physical demands
  • Ability to speak to and hear employees/clients via phone or in person
  • Body motor skills sufficient to enable incumbent to move around the office environment
  • Ability to analyze problems and conceive appropriate alternative solutions
  • Ability to read, analyze, and interpret building schematics as well as equipment
  • Additional Mental Requirements: compare, decide, direct, problem solve, analyze, instruct, interpret

Environment
  • Work typically performed in an office setting or from home in a hybrid role.

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