Banquet Captain

Job Description

Job Description

Hiring Preference : The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order : 1) Kalispel Tribal Members; 2) Descendant or Spouse of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants. At-Will Employment : Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians. Drug Testing : The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment. Background Investigation : All candidates and employees may be subject to a background investigation.

Kalispel Hospitality

It is our expectation that anyone who works for the Kalispel Tribe of Indians lives by and operates out of the following behaviors and beliefs :

CORE PURPOSE

We Make People Feel Special . Deliver Kalispel hospitality, find a path to YES, and provide a warm smile and greeting.

CORE VALUES

We Take Pride In Everything We Do . Proudly represent the Kalispel Tribe, anticipate guest needs, and take ownership and put others first.

Everyone is Welcome Here . Respect and honor all guests, use sincere “thank you” and “goodbye,” and use guest name whenever possible.

We Choose Excellence Every Day . Help each other achieve greatness, be genuine, attentive, and flexible, and know the property and amenities.

Summary of Functions

To insure professional execution for NQC client’s banquets, meetings and functions of all types and sizes in all areas. Responsible for high level of guest satisfaction, superior service, and the delivery of a high quality product.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Review the client’s needs or special requests, in order to deliver a flawless performance, while maintaining very high standards.
• Must be able to execute multiple tasks at the same time, while staying focused and organized.
• Attend the weekly BEO meeting in the manager’s or supervisor’s absence.
• Coordinate special arrangements and needs with the appropriate departments for the operation.
• Assist banquet Team Members (Servers, Bartenders, Set-up Porters, Cocktail Servers and Ushers, and Beverage Porters) to ensure superior guest service.
• Knowledge of food and wine for training service.
• Make set-up and teardown assignments for the servers and bussers
• Help organize clearing stations and BOH.
• Assign pre and post function side, clearing and clean up duties to the service staff.
• Work along with the Culinary Team, in the setting of buffet tables and other food displays.
• Inspect the overall ambiance of the room to meet the need of the client.
• Make certain that the tables are set according to NQC standards and the requirement of the function and the client.
• In the absence of a supervisor or manager, meet and greet clients at the beginning of their function and communicate with them through the duration of their event.
• In the absence of a supervisor or manager, present guests with their billing or charges at the end of function and collect for incurred charges and follow accounting procedures for all functions for your respective shift.
• Keep storage areas clean and organized. Make sure that equipment is cleaned properly and stored securely.
• Follows NQC procedures for “Room Control” pertaining to guest conduct and alcohol use.
• Represent Northern Quest in a professional, effective and courteous manner at all times.
• Ensure control / protection of company assets.
• Available and willing to work any changes in hours deemed necessary for business levels .
• Responsible for maintaining a consistent, regular good attendance record.
• May be required to be a panelist for Internal Review Hearings.
• Ensures the highest possible standards of guest satisfaction and Team Member relations are maintained and carried out in a fair and equitable manner in an environment conducive to that goal.
• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Education

Experience

Skills

Other Requirements

Physical Demands

Work Environment

While performing the duties of this job, the employee is exposed to tobacco smoke, moving mechanical parts and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which provide protection from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and to wet and / or humid conditions. The noise level in the work environment is usually moderate.

Travel Requirements

Local travel is occasionally required.