Sales Manager

ESSENTIAL FUNCTIONS:
The Sales Manager works closely with the sales team to execute the following tasks:

• Conducting direct selling activities in accordance with assigned sales activity and room night production goals
• Analyzes and understands the competition?s strengths and weaknesses for assigned market segments and successfully directs marketing activities against each
• Knowledgeable of and practices effective telemarketing
• Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain ?next step? commitment or ?closing.?
• Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.
• Knows the competition well. Is familiar with all ?business? in the market, where that ?business? stays, and why.
• Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicating hotel products to guests.
• Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels). Knowledgeable of local meeting facilities and refers guests when appropriate.
• Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc. Can check a guest in or out of the hotel.
• Knowledgeable in billing and credit policies and procedures
• Understands and effectively analyzes/oversees hotel/group booking pace to maximize yield
• Cultivating lead sources for own hotels, as well as for other Kalyan hotels
• Ensuring group rooms control log is current and effectively utilized.
• Ensuring the meeting room/function book is current and meeting space is effectively utilized.
• Directly soliciting business and effectively handling solicitations. Skillfully managing relationships with hotel?s top accounts. Identifying and maintaining constant communication with the hotel?s key accounts.
• Actively selling room nights through outside sales calls, telemarketing, site tours, etc.
• Actively selling to in-house guests (greeting tours, talking with guests at continental breakfast to surface additional leads, etc.)
• Ensuring sales contracts meet hotel standards
• Maintaining accurate sales files, production reports, and trace system