Customer Account Manager

Customer Account Manager

We have an exciting opportunity for a motivated Customer Account Manager to join our team in Bloomfield, CT. Reporting to the Customer Account Manager Team Lead, the Customer Account Manager negotiates and administers a variety of sales contracts using independent discretion and judgment : prepares quotes and orders for customers, responds to customer inquired in a timely and efficient manner, and manages information necessary for processing customer orders.

Kaman Specialty Bearings & Engineered Products, a division of Kaman Corporation, is a leader in the design and manufacture of high technology mechanical products used in aviation, marine, hydropower and other industrial applications. Power your career with an industry leader that powers the future.

• As the Customer Account Manager you will negotiate contracts with customers regarding price, delivery schedule and terms and conditions, ensuring that terms are acceptable to management. Negotiates changes or modifications to contract when requested by customer.
• Interpret and respond to customer and Field Representatives questions or requests for information. Design proposals and quotes and reports status. Resolve customer issues appropriately and refers issues to supervision when necessary.
• Maintain relationship with accounts, communicates activities, provides reports to customers and department. Handle customer inquiries and complaints. Solve problems that arise in the performance of the contract.
• Research historical data, cost substantiation and market analysis to determine price. Prepare documents for quotes, orders, changes, letters, spreadsheets, presentations and reports.
• Coordinate customer / field sales efforts with Engineering, Manufacturing, Quality and Contract Review departments.
• Provide reports to management, indicating pending and overdue orders.
• Maintain clean and safe work environment. Follow safety and environmental procedures and regulations. Report safety incidents to supervisor.
• Make recommendations for improvements to work processes and procedures. Contribute to 5 S programs in work area.
• Provide a high level of service to all internal and external customers. Contribute to positive teamwork environment.
• Perform other duties as assigned. Accomplish related results as needed.

Education :

Experience :

Knowledge, Skills and Abilities :

Kaman Corporation is an Equal Opportunity Minority / Female / Individuals with Disabilities / Protected Veteran and Affirmative Action Employer

Kaman Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Kaman Corporation and all of its related companies fully endorse equal opportunity for all. Kaman provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures and / or process. Please inform us if you need assistance completing any forms or to otherwise participate in the application process. For more information, please click here for a notice that provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs (OFCCP).

Many positions at Kaman require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and / or the Export Administration Regulations (EAR). For ITAR and EAR purposes, U.S. persons include U.S. citizens, nationals and lawful permanent residents, as well as asylees and refugees. The ITAR and / or EAR may limit access rights for non-US Persons or other unauthorized individuals. Kaman reserves the right to require candidates and employees to provide proof of citizenship, nationality and / or immigration status to determine ITAR and EAR compliance requirements.