What are the responsibilities and job description for the Assistant Manager position at Kaminska Dermatology?
Kaminska Dermatology in Chicago, IL is looking for one part time to full time assistant manager to join our team. We are located on 3808 N Lincoln Ave Suite 101 and 1 E Erie Suite 530. Our ideal candidate is a self-starter, punctual, and hard-working.
Responsibilities
Staff Management
- Monitor staff attendance and ensure that employees arrive on time for their scheduled shifts.
- Assign daily duties to the medical assistants, including pairing them with specific providers. - Designate staff for administrative tasks and review the schedule of estheticians to ensure they are prepared for their responsibilities.
Financial Oversight
- Verify that telehealth appointments are paid for on the day of service.
- Manage the checks and cash for review.
- Log the cash report weekly and securely store cash and checks in an envelope.
Communication and Coordination
- Check email regularly for urgent matters and delegate tasks to appropriate staff members. - Review cancellations and ensure that open slots are filled; confirm with the designated employee that this task is completed effectively.
- Process incoming mail, scanning insurance-related documents and uploading them to eBridge for the billing team.
Patient Interaction and Concerns
- Serve as an additional point of contact for virtual assistants, in-office staff, and providers, addressing any questions or concerns they may have.
- Handle billing and insurance inquiries from both patients and staff.
- Engage with patients to gather feedback or address concerns regarding their experiences, including discharging or dismissing patients as necessary.
- Respond to online reviews and private feedback, ensuring that patient concerns are acknowledged and addressed.
Claims and Refund Management
- Manage denial claims by contacting patients for updated insurance information or transitioning them to self-pay arrangements.
- Maintain the refund logs, tracking those owed refunds or in the process of issuing refunds. - Address chargebacks from credit cards disputed by patients.
Recruitment and Staff Management
- Review applications for various roles and conduct phone and in-person interviews as needed. - Issue warnings and write-ups when necessary, ensuring that staff is held accountable for their performance.
- Assist during staff meetings, contributing to discussions and planning.
Scheduling and Time Management
- - Publish and maintain the staff schedule, ensuring that all shifts are covered. - Keep track of staff time off and manage Paid Time Off (PTO) requests.
Office Maintenance and Security
- Ensure the office is clean, organized, and all items are in their designated places. - Confirm that all doors are locked and the alarm system is activated at the beginning and end of the workday.
- Investigate any unusual occurrences, such as strange smells, and address potential issues promptly.
Qualifications
- Excellent communication skills to connect effectively with customers and co-workers
- Possess a positive attitude and ethics which support our values and culture
- Ability to manage a fast-paced, high-volume, clean, customer-focused restaurant
- Strong time-management skills; ability to multi-task, prioritize, and organize
We are looking forward to reading your application.
