HCBS Navigation Case Aide

Salary : $54,874.00 - $76,761.00 Annually

Location : Willmar, MN

Job Type : Full-Time

Job Number : 202500001

Department : Health and Human Services

Division : HCBS Assessment

Opening Date : 01 / 29 / 2025

Closing Date : 2 / 11 / 2025 4 : 30 PM Central

Description

To provide para-professional support to the Home and Community Based Services (HCBS) teams. Responsibilities may include providing information and education to the community; reviewing information; interviewing participants; maintaining and coordinating the collection and maintenance of related files. This position will play a dynamic role in navigating and connecting community members to local special needs resources.

The hiring range for this position is $54,874-$61,370. The full range for this position is $54,874-$76,761

Job Duties

Support in coordination of MnCHOICES intake, both initial and reassessments. Assist with Community First Supports and Services (PCA) service agreement entry, provide back-up coverage for MMIS screening document entry. Facilitating correspondences, electronic filing, SSIS time entry proofing, Data entry into MMIS , File auditing, and database creation / maintenance. Scheduling of interpreting resources and requesting medical records as necessary.

Supports clients by conducting client interviews and performing intake call duties; providing specialized information to recipients in the intake process; referring clients to community services and resources; researching; scheduling appointments, monitoring budgets, packet preparation, and sending clients notifications.

Coordinates with and / or assists providers, case managers, care coordinators, assessors, financial workers, and other program stakeholders by answering program questions and processing requests; providing technical support; assigning cases / assessments to assessors or case managers; reporting documentation errors; and / or sending reminders.

Coordinate a resource database for special needs related resources locally, regionally, and statewide to support consumers and families in the navigation and connection to supportive resources.

Coordinates with internal departments, including the IT and Accounting departments, and external agencies to communicate and collect information and facilitate program operations.

Prepares, maintains, collects, reviews, edits, sorts, redacts, verifies, updates, and / or sends out forms, reports, applications, correspondence, and other information; enters information into, reviews, monitors, and / or updates documents, databases, and online systems; coordinates the collection and maintenance of related files; resolves information discrepancies; and complies with laws, regulations, policies, and procedures.

Qualifications

High school diploma or G.E.D.; 2years administrative support or related experience; or an equivalent combination of education and experience.

This position requires moderate to high level of proficiency in Microsoft Word, Abode DC, Excel, and state / federal computer programs

Supplemental Information

KNOWLEDGE :

• Case management principles and practices;
• Principles, practices, methods, and techniques related to assigned area;
• Conflict resolution techniques;
• Customer service principles;
• Legal documents including referrals and evaluations;
• Interviewing techniques;
• Program management principles;
• Strong oral and written communication skills for working with clients and their respective contracts;
• Recordkeeping principles;
• Training principles;
• Computers and related software applications
• SKILLS :
• Providing customer service;
• Reading and interpreting legal documents;
• Applying applicable Federal, State, and local laws, rules, and regulations;
• Preparing reports including referrals and evaluations;
• Conducting interviews;
• Assessing client needs;
• Conducting research for clients;
• Managing databases documenting clients' progress and status;
• Maintaining record sand files;
• Conducting training;
• Managing programs;
• Using a computer and related software applications;
• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.

Kandiyohi County offers a complete benefits package to full-time employees including health, dental, vision, PERA retirement, 457(b) deferred compensation plan, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick / ESST leave.

Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis.

Do you have a High School Diploma or GED and at least 2 years of administrative support experience?

Do you have at least a moderate level of proficiency in MS Word and Excel?

Describe any additional software you are familiar with and have at least a moderate level of proficiency

Do you have experience preparing written referrals and evaluations? Please describe?

Required Question

Salary : $54,874 - $76,761