What are the responsibilities and job description for the Customer Service Representative position at Kanon Electric?
Customer Service Representative
Milton, WA
Are you a Customer Service Representative that is detailed oriented and a great communicator? Are you looking for a company that gives you opportunities to learn and expand your skillset? Would you like to work for a company that was just given, the “A Great Place to Work” award? If you answered yes to these questions then you are what we are looking for!
Who We Are
Opening in 2006, Kanon Electric is a family-owned and operated business dedicated to the electrical industry and its community. We owe the growth and success of our company to the loyalty of our customers. Our customers not only make our job easy by being such great people, but they also come back to us time and time again for all of their electrical needs. Whether you need rewiring, remodeling, or something else, Kanon Electric is here for all your electrical needs.
Kanon Electric is looking for a customer service representative to join our team in our Milton office. This person will drive customer satisfaction by fielding inquiries on the phone, addressing pain points, and maintaining extensive product knowledge.
What’s in it for you?
- Great pay! $18-22 an hour (depending on experience), with call booking incentives
- Great benefits! (full health, dental, vision, retirement, life/disability, PTO)
- Great opportunity! (We’re busy year-round! No sitting at home and worrying!)
- Growth potential! (Looking for this person to become a team leader)
- Continual training & education!
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests, and issues.
- Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
- Maintain working product knowledge - Act as a product expert to ensure the information given to customers is accurate, up-to-date, and strategic.
- Track interactions in CRM - Record customer interactions in the internal system for cross-functional awareness and relationship development.
Requirements:
- 1-2 years of proven experience in supporting client success on the phone.
- Excellent written and verbal communication skills
- Dependable - Hours are M-F 8 am - 5 pm
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with an above-and-beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system
- Ability to pass a background check and drug screening
We are an Equal Opportunity Employer
Salary : $18 - $22
