Senior Sales & Account Manager

Rock Springs Ranch

The Kansas 4-H Foundation is looking for a results-driven sales and marketing professional with strong communication skills and a proven track record in Sales, Business, Hospitality, Marketing, or Recreation Management. 

The Senior Sales & Account Manager will oversee sales, recruitment, contracting, and guest retention at Rock Springs Ranch, while also participating in the Manager on Duty team at Rock Springs Ranch. Responsibilities include generating new business, managing accounts, cold calling, attending events, and collaborating with the Executive Director and Director of Communications and Public Relations on sales strategies and marketing materials. The position requires excellent time management and communication skills, and may also involve cross-marketing for summer camp recruitment. (Percentages are only estimations and may vary depending on season and workload)

The Kansas 4-H Foundation is the 501(c)(3) fundraising arm for Kansas 4-H, the state’s largest positive youth development program, as well as Rock Springs Ranch, the state 4-H camp and conference center. The Foundation works with businesses, organizations, individuals and families who share a common desire to support a statewide effort of growing future leaders. Rock Springs Ranch is a 735-acre property located in the heart of the flint hills just 10 miles south of Junction City, Kansas, and is accredited by the American Camp Association.

Client Acquisition & Retention 

• Collaboration with the Executive Director, Director of Communications & Public Relations, and department heads in designing and implementing sales strategies to maintain high occupancy and profitability

• Analyze market and industry data and use it to develop methods for meeting financial targets, utilizing existing marketing plan, and creating an annual sales forecast

• Solicit new guests with targeted outbound sales initiatives, such as personal calls to your network, phone solicitations to local professionals & organizations, 4-H community, and other groups that will generate new revenue

• Develop knowledge of RSR services and ability to successfully connect to potential visitors.

• Create compelling message to generate interest and secure contractual relationships

• Make cold calls to leads or take calls from prospective guests while documenting engagement and contracts

• Collaborate with the Rock Springs Ranch team to develop standard operating procedures that deliver consistent, quality service by the rotating Manager on Duty

• Develop Standard operating procedures for group communications & client acquisition

• Shared responsibility for increasing awareness of Rock Springs Ranch in the statewide community

• Source, attend, and/or represent Rock Springs Ranch at community or industry events

• Steward existing accounts after departure for retention and quality improvement

Scheduling & Group Coordination 

• Schedule, contract, and track retreat and conference events for Rock Springs Ranch to ensure they are well planned and managed

• Develop and maintain leading practices for department sales/engagement, group/guest hosting, facilitation, & retention

• Communicate with responsible departments concerning group details

• Answer telephone and respond to calls from guests and potential guests

• Maintains database of group/guest information

• Tour prospective guests

• Prepare for guest arrival as needed

• Participate in MOD (Manager on Duty) hosting scheduling as needed in order to maintain awareness of experience and processes

Administration 

• Attend and actively participate in weekly VIRTUAL Director Team meeting to BOOKINGS/ coordinate with all departments

• Manage departmental revenue goals

• Participate in necessary activities such as Ropes Course, ACA, 4-H, etc for the purpose of understanding offerings, capabilities, and value propositions

• Other duties as assigned

Requirements

• Bachelor’s degree in Sales, Business, Hospitality, Marketing, Recreation Management or 3 to 5 years experience in a related field

• Proficiency in Google applications such as drive, docs, sheets, & email and ability to learn a new CRM

• Must possess a current driver’s license and have/maintain a good driving record

• Successful completion of criminal background check

Qualifications

• Must reside within the state of Kansas or willing relocate to the state of Kansas

• Ability to be flexible and adapt to changing priorities, work on multiple projects concurrently, prioritize own workload, and consistently meet deadlines

• Ability to work effectively under periodically stressful and difficult customer service conditions

• Professional, well-developed interpersonal and communication skills

• Self-motivated, proactive, energetic, and enthusiastic personality

• Strong conflict resolution and customer service skills

• Excellent verbal and written communications skills

• Outstanding organizational skills

Compensation

• Based salary of $55,000 to $65,000 annually

• Medical and dental insurance

• Paid Time Off (PTO) including parental leave

• 403b retirement plan with employer contribution and matching

• Be a part of a positive and energetic work environment

• As the largest positive youth development organization, we value continuous learning and professional development opportunities

Salary : $55,000 - $65,000