Sr. Systems Engineer

at Motorola Solutions in Wichita, Kansas, United States

Job Description

Company Overview

Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

At Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it.

Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation of mission critical digital mobile communication systems for Government & Public Safety Communications customers.

The Upgrade Operations (UO) department specializes in performing software and hardware upgrades on live customer systems. The UO department focus is on minimizing the customer's downtime during software upgrades in order to optimize their upgrade experience during the moments that matter.

Job Description

Our Company has an outstanding track record of success and strives to build long term relationships with our customers. Customer satisfaction is given great emphasis and we strive to build a trusted advisor relationship with every customer.

The Motorola Solutions team comprises Implementation & Field Engineering, Project Management, Systems Engineering and System Technologist personnel working together in a high performance culture, often with demanding cycle times and high customer expectations as we work to deploy mission critical communication systems.

Many of these systems are designed around the APCO Project 25 communications standard, often with interfaces to other critical customers' sub-systems. With the growth of data services some of our customers' mobile wireless networks are being enhanced with connectivity to an LTE infrastructure, leveraging compelling applications and live mobile video, supplementing our traditional core voice and narrow-band data networks.

Key Responsibilities :

• Building strong customer relationships and delivering customer-centric solutions
• Building partnerships and working collaboratively with others to meet shared objectives
• Lead customer presentations
• Adherence to best practices and established process
• Flexibility to adapt to changing priorities in a fast-paced, customer-focused environment
• Work with the Territory Engineering Manager and other Territory Managers to obtain necessary resources to support the team's projects as well as escalate issues which cannot be resolved by the team
• Staging equipment needed for a system upgrade
• Collaboration with key work partners in Engineering, Project Management, systems integration, central support functions and customers
• Collaborating with Project Managers and other team members to create and execute an end-to-end system upgrade plan
• Ensuring the integrity of the architecture / design
• Support and / or Lead Motorola Solutions technology migration projects for our customers
• Individuals will be responsible for carrying out field engineering duties during a radio system upgrade cycle. He / she will be responsible for upgrading / deploying various devices which include network gear, Windows-based devices, virtual machines and Motorola proprietary devices. Along with above duties, individuals will be a customer facing technical resource through the upgrade effort.

Preferred Qualifications :

Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.

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