Bilingual Services Associate

Description

Primarily services the Spanish speaking community by providing high quality library services; plans, coordinates, and facilitates programming; and provides library outreach services at events in the North-East community under the general supervision of the Branch Manager. 

This is a full-time nonexempt position with an hourly rate of $20.05, plus excellent benefits . Position is open until filled. 

Schedule

Monday - Thursday: 10:30 am - 8 pm

Sunday: 12:30 pm - 5 pm

Note: The schedule is non negotiable.  

Location

Northeast Branch: 6000 Wilson Avenue, KCMO, 64123.

Job Duties (Essential Functions)

1. Provides reference, information, readers advisory, community referral and ILL (Interlibrary Loan) services to facilitate effective use of library resources: accesses online databases within specified guidelines referring more complex requests to appropriate library staff; instructs patrons in the use of library resources including computer equipment; recommends and retrieves materials in support of customer requests; provides information on community services and events; promotes and accepts requests for materials in circulation or located elsewhere in the system. 
2. Provides circulation and registration services to assure patrons ready access to library materials: checks materials in and out; issues library cards; collects fees and deposits; clears customer records; explains circulation policies and procedures; makes computer customer inquiries; checks shelves for overdue materials. 
3. Performs circulation and registration services support tasks to maintain dependable circulation records, enters customer information; processes customers’ reserve requests; resolves discrepancies; resolves customer complaints/staff problems related to circulation and registration services, referring unresolved problems to Branch Manager. 
4. Creates and assists with delivery of adult and youth programming to Spanish speaking audiences under the guidance of the Branch Manager and in collaboration with library staff and community agencies.
5. Provides outreach services in the community in non-library settings.
6. Provides notary services to all library patrons. 
7. Maintains effective, courteous working relationships with all library customers and staff.  
8. Assists with efforts to maintain the North-East Branch Library’s physical collection. 
9. Assists in maintenance of computers, fax equipment, and scanners; refers unsolved problems to IS department.   
10. Performs other related work and undertakes special projects as assigned.  

Requirements

1. Demonstrated ability to interact successfully with staff and public.  
2. Demonstrated ability to learn library operations, services, and policies, including computer procedures.  
3. Uses decision making skills to reflect values-based principles. 
4. Must be able to access items from shelves which may be overhead or those which may be below waist level. Must be able to work at a counter used for customer interactions.  
5. Intermediate computer skills. 
6. Demonstrated ability to follow oral and/or written instructions.  
7. Ability to understand, speak, and communicate clearly and concisely in English & Spanish is required, additional consideration will be given to individuals that are proficient in any non-English languages spoken in Jackson County, MO including Vietnamese, French, Arabic, and Swahili.

Required Education and Experience

• Full-professional proficiency English/Spanish (speak, read, write).
• Bachelor’s degree or equivalent combination of education and experience.  

Work Environment

Work is performed at the North-East Library Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community. 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Salary : $20