Clerk

We are seeking a customer focused and collaborative Customer Service Clerk that will be responsible for performing basic accounting tasks and clerical work related to customer requests. A Customer Service Clerk supports various account functions daily. This position may also handle inbound customer service calls when the call volume is high.

• In office work schedule
• Must live in a one-hour radius of Topeka
• Paid Time Off after probationary period of 180 days!
• Guaranteed Benefits! (Medical, Dental, Vision, and Retirement)
• Tuition Reimbursement!
• 100% Paid training!
• Guaranteed fulltime hours!
• No weekends!
• And this is just to name a few!

You will coordinate and / or perform duties related to monitoring, researching, and / or resolving customer account issues and requests.

Research and resolve Corporation Commission, Better Business Bureau, and other inquiries and complex problems related to customer accounts.

Responsibilities may include general office duties, electronic and paper database management, special projects, billing issues, account adjustments, and outbound calls concerning customer accounts or inquiries.

Resolve service order exceptions, billing exceptions, meter inventory issues and meter reading exceptions in a timely manner as required by the Audit and Control Department.

Compile, prepare, and / or verify correspondence, customer information, and reports including but not limited to :

Good social skills with a focus on customer satisfaction

Ability to effectively communicate in a respectful and assertive manner

Polished phone demeanor, tone and etiquette is required

Ability to perform in a demanding and changing work environment Ability to multi-task, including interacting with customers while simultaneously documenting calls

Maintain and promote a positive attitude while meeting productivity goals

Comfortable working with computers and web-based applications

Strong organization and time management

Accurate typing

Excellent verbal and written communication

Possess skills to research and problem solve to resolution

Previous experience in a customer service-oriented role preferred

Must be 18 years of age

High school diploma or equivalent required

Must be able to work any shifts between the hours of 7am-5pm Monday - Friday, and be available to work overtime as needed

Must pass a pre-employment background check and drug screen

Complete a 180-day probationary period

Working Conditions / Physical Requirements :

This position is in a fast-paced, high volume call center environment

Ability to attend 100% of our paid training program, without absences

Regular, consistent, and punctual attendance

IBEW Union work position

N / A

We are an Equal Opportunity Employer and do not discriminate

against applicants due to race, ethnicity, gender, veteran status,

or on the basis of disability or any other federal, state or local protected class.