MedSpa Operations Manager

We are currently looking for a MedSpa Operations Manager to join our team. The MedSpa Manager will be responsible to overseeing multi-location MedSpas. Previous experience managing MedSpas is required.

Job Title: Med Spa Operations Manager

General Summary of Duties: To manage day-to-day operations and employees in a medspa setting.

Supervisor: President/CEO, COO, Director of Clinical Operations

Company Performance Statements: In the performance of their respective tasks and duties all employees are expected to conform to the following:

1. Perform quality work within deadlines with or without direct supervision.

2. Interact professionally with other employees, customers and suppliers.

3. Work effectively as a team contributor on all assignments.

4. Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

5. Work in alignment with company culture, “The Great Philosophy”.

Major Responsibilities/Tasks:

1. Ongoing development and implementation of a strategic marketing plan by working with the marketing team.

2. Monitor subordinates to sell and ensure store achieves sales goals each month.

3. Ensures that the scope of services and quality of services meet the needs of customers and organization’s goals.

4. Responsible for maintaining laser schedules and adjusting staffing scheduling as needed.

5. Ensure all leads that have come in via email or otherwise are followed up on.

6. Maintains professional appearance and presentation to include self, staff and work area.

7. Assists in employee training, scheduling, corrective actions, staff development, competency assessment and performance appraisals.

8. Monitors employee mandatory in-service, licensure and certification and enforces applicable policies related to completion and delinquency.

9. Responsible for basic management of medspa staff such as monitoring of overtime, accuracy of timesheets, resolution of issues, oversight of staff performing duties.

10. Responsible for overseeing accuracy of information entered into the system.

11. Interacts with client, staff and other departments to resolve complaints and problems.

12. Work independently and timely to complete daily job duties in allotted time.

13. Maintain schedules for all locations and make changes as needed.

14. Responsible for Inventory flow and distribution to all locations. Order, monitor and control all spas inventory levels and product quantities.

15. Monitor for theft and enforce strict cash control policies

16. Responsible for transport of the Laser.

17. Create and implement policy and procedures

18. Hair Transplant Sales.

19. Other duties as assigned which may include assisting with increasing sales and volume in other areas of Kansas Medical Clinic.

EDUCATION:

Bachelor degree in Marketing, Communications, Business or related area or equivalent experience as a MedSpa Manager.

EXPERIENCE:

1. Minimum one year of management in the retail space.

One year customer service experience in an office setting

High level of computer skill or the ability to learn computer skills quickly.

PRN employees are expected to work a minimum of one (1) day per month or equivalent MedSpa Manager experience.

Performance Requirements:

Knowledge:

1. Knowledge of med spa.

2. Knowledge of sales and/or retail customer service experience

3. Knowledge of grammar, spelling, and punctuation to communicate effectively.

4. Knowledge of computer programs and applications.

5. Knowledge of membership sales experience.

Skills:

1. Skill in using office equipment and handling paperwork/filing adequately.

2. Skill in handling incoming phone calls and triaging appropriately.

3. Skill in written and verbal communication

4. Skill in evaluating the effectiveness of existing methods and procedures.

Abilities:

1. Ability to work effectively as a team member with physicians and other staff.

2. Ability to flexibly respond to changing demands.

3. Ability to read, interpret and apply policies and procedures.

4. Ability to set priorities among multiple requests.

5. Ability to plan, organize, prioritize and direct the work of others.

6. Ability to communicate clearly and concisely.

7. Ability to establish and maintain effective working relationships with patients, employees and the public.

8. Ability to work with little supervision.

Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, esthetic lasers of all types, etc.

Work Environment: Position is in a well-lighted office environment. Activities including sitting, standing, walking, reaching, bending and lifting.

Mental/Physical Requirements:

1. While performing the duties of this job, the employee is regularly required to talk, hear and

Sit and/or stand for long periods of time.

2. Required to stand, walk, sit, bend, stoop and use hands and fingers to grasp and feel.

3. Required to lift up to 25 lbs. occasionally, 10 lbs. frequently.

4. Vision requirements include peripheral vision, depth perception and the ability to focus with

frequent computer usage.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person